Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join arenaflex as a Customer Service Representative Overnight (Remote in Hollywood, FL).
**About arenaflex**
arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're a company that's passionate about providing top-notch products and services to our customers, and we're looking for talented individuals like you to join our team. Our award-winning customer service organization is dedicated to delivering exceptional experiences to our customers, and we're seeking motivated and enthusiastic Customer Service Representatives to join our team.
**What You'll Do**
As a Customer Service Representative Overnight (Remote in Hollywood, FL), you'll be responsible for engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned. You'll research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
**Key Responsibilities:**
* Engage directly with customers via phone, email, or chat to resolve their queries and concerns
* Research and problem-solve to determine appropriate solutions for customers
* Think proactively and set follow-ups as needed to ensure contact resolution
* Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and team members alike
* Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration
* Operate with a willingness to learn and adapt to change with the business needs of the company
**What You'll Need**
* 2 years of customer service experience
* Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
* Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
* Ability to adapt to change with the business needs of the company
* Flexibility to shift schedule and work overtime as needed by the business unit
* Must bring proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Must be able to pass a background check
**Technical Requirements:**
* Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience
* Work area acceptable for webcam use
* Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.)
* You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
* Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify
**Why arenaflex Customer Service?**
At arenaflex, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed.
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our customers and partners are from everywhere-different places and different walks of life. It's what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
* **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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