At arenaflex, we're a dynamic and innovative company that's revolutionizing the way people interact with our brand. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud to have millions of customers worldwide who trust us for over 14,000 brand name authentic fragrances. If you're looking for a fast-paced, successful, and growing company to be a part of, then this is the perfect opportunity for you!
**About arenaflex**
arenaflex is a leading e-commerce company that's dedicated to providing an exceptional customer experience. Our team is passionate about delivering top-notch service, and we're looking for like-minded individuals to join our growing team. As a Customer Service Associate, you'll play a critical role in interacting with our customers and providing them with the best possible experience.
**Job Summary**
We're seeking an experienced Customer Service Associate to join our remote team. As a Customer Service Associate, you'll be the first human touchpoint for our customers, and you'll be responsible for providing exceptional service through phone calls, emails, and chat messages. You'll work closely with our internal teams to resolve customer service problems, track orders, and assist with order verification, damaged/lost package claims, and reshipments.
**Key Responsibilities**
As a Customer Service Associate, you'll be responsible for:
* Answering phone calls, emails, and chat messages daily, promptly, accurately, and courteously
* Tracking orders promptly and accurately
* Recognizing and responding to cross-sell opportunities presented in order calls or email requests
* Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
* Assisting with order verification, damaged/lost package claims, and reshipments
* Working closely with internal teams to resolve customer service issues
* Maintaining accurate records and reports
* Participating in training and development programs to improve customer service skills
**Qualifications and Requirements**
To be successful in this role, you'll need:
* At least 2 years of experience working in a customer service position providing support through email, calls, chat, and social media
* At least 1 year of experience working with Zendesk or a customer service ticketing system
* Strong computer skills and strong data-entry/keyboard skills
* Experience working with metrics such as handle time, quality assurance, and more
* Ability to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
* Ability to manage and resolve conflict quickly and professionally
* High school degree, GED, or equivalent work experience
* Customer-first mindset, measured through customer experience feedback
* Ability to work 7:00am to 4:00pm Eastern Standard Time
* Ability to work overtime hours and weekend during holiday seasons
* Dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset
**Preferred Qualifications**
* Experience working in a remote environment
* Experience working with a customer service ticketing system
* Experience working with metrics such as handle time, quality assurance, and more
* Bi-lingual skills
**Skills and Competencies**
To succeed in this role, you'll need:
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment
* Ability to multitask and prioritize tasks
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Customer-first mindset and ability to provide exceptional customer service
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have opportunities to:
* Participate in training and development programs to improve customer service skills
* Work closely with internal teams to resolve customer service issues
* Contribute to the development of new processes and procedures
* Participate in performance reviews and goal-setting
* Receive regular feedback and coaching
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer service. Our team is dedicated to providing a positive and supportive work environment, and we're committed to helping our employees grow and develop their careers. As a remote employee, you'll have the flexibility to work from anywhere, and you'll be part of a team that's passionate about making a difference.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for overtime pay
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) plan with company match
* Paid time off and holidays
* Flexible work schedule
* Professional development opportunities
**How to Apply**
To apply for this role, please complete the assessment test, which can be found at the link below. The test takes 20-30 minutes on average from start to finish.
We're excited to hear from you and look forward to reviewing your application!