At arenaflex, we're committed to improving health and improving lives. Our Revenue Cycle Management Division is seeking a talented Client Customer Service Support Representative to join our team of dedicated professionals. If you're passionate about delivering exceptional customer experiences and motivated to work in a customer-centric environment, we encourage you to apply.
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to providing innovative solutions for the healthcare industry. Our Revenue Cycle Management Division is a critical component of our business, and we're seeking a skilled Client Customer Service Support Representative to join our team. As a Client Customer Service Support Representative, you'll play a vital role in ensuring that our clients receive world-class customer service and support.
**Job Description**
As a Client Customer Service Support Representative, you'll be responsible for providing exceptional customer service to our clients, including physician offices, hospital laboratories, patients, and internal customers. You'll work in a fast-paced contact center environment, handling a wide variety of customer inquiries and resolving issues in a timely and efficient manner. Your primary responsibilities will include:
* Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
* Continuously evaluating current policies and SOPs and providing recommendations for process improvements
* Handling sensitive information in a confidential manner
* Reading and understanding explanation of benefits or correspondence
* Documenting all activity made to a claim
* Communicating via telephone with physicians, insurance companies, and patients
* Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
**Requirements**
To be successful in this role, you'll need to possess the following qualifications:
* High School Diploma or equivalent
* REMOTE WORK: You'll need a dedicated work-from-home space, the ability to manage time and tasks independently while maintaining productivity, and a reliable internet connection with a download speed of at least 50 megabytes per second.
* Previous medical and/or call center experience is a plus.
**Technical Requirements**
To ensure that you can perform your job duties effectively, you'll need to meet the following technical requirements:
* Internet download speed of at least 50 megabytes per second
* No satellite internet
* Ability to connect equipment to a router/modem with an Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port.
**Why Join arenaflex?**
As a Client Customer Service Support Representative at arenaflex, you'll enjoy a range of benefits, including:
* Work-from-home opportunity
* Generous paid time off
* Medical, Vision, and Dental Insurance Options
* Flexible Spending Accounts
* 401(k) and Employee Stock Purchase plans
* No-charge lab testing
* Fitness reimbursement program
* And many more incentives!
**Pay Range**
The pay range for this position is $15.25 - $21.00.
**Schedule**
The schedule for this position is Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST.
**Benefits**
arenaflex offers a comprehensive benefits package to its employees, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application.