At arenaflex, we're committed to helping those in need, and we're seeking a talented and compassionate Bilingual Customer Service Representative to join our team. As a key member of our disaster assistance support team, you'll play a vital role in providing critical support to survivors of natural disasters. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are fluent in both English and Spanish, we encourage you to apply.
**About arenaflex**
arenaflex is a leading provider of innovative solutions to complex problems. Our team is dedicated to making a positive impact in the lives of individuals and communities affected by disasters. We're proud to partner with the Federal Emergency Management Agency (FEMA) to provide critical support to those in need.
**The Role**
As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to individuals and businesses affected by disasters. You'll work remotely from the comfort of your own home, but must be able to physically pick up your equipment at our office located in Pharr, TX. You'll be part of a dynamic team that's committed to delivering high-quality service and support to our customers.
**Key Responsibilities**
* Collect information from customers and clients to support disaster assistance applications
* Enter data into our central database to ensure accurate and timely processing
* Compile, verify, and sort information according to priorities to prepare source data for computer entry
* Review data for deficiencies or errors, correct any incompatibilities if possible, and check output
* Retrieve data as requested to support customer inquiries
* Maintain and update our database system as necessary to ensure accuracy and efficiency
* Respond to incoming calls and make occasional outbound calls regarding FEMA disaster assistance
* Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
* Complete basic call-related input in computer terminal to phone inquiries
* Respond to all inquiries consistently with confidentiality and privacy policies and refer callers to alternate sources when appropriate
* Meet Quality Assurance (QA) and other key performance metrics to ensure exceptional customer service
* Track and document all inquiries using applicable systems
* Maintain updated knowledge of Contact Center performance requirements as well as corporate and project policies and procedures
* Work closely with Supervisors in resolving difficult and complex consumer interactions
**Requirements**
* High School Diploma or GED required
* At least six (6) months of customer service/secretarial/telemarketing experience required
* Ability to speak and read English and Spanish clearly, professionally, and fluently
* Ability to pass a federal background check
* Ability to comply with moderate computer usage including MS Office applications
* Ability to work nights and weekends, as well as overtime and/or holidays as needed
* Experience with and/or ability to use call center telephony equipment
* Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
* Must be a US Citizen per client requirements
* Must reside in the Contiguous US
* Call center experience preferred, but not required
**Home Office Requirements**
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
* All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Pharr, TX prior to your start date
**Benefits**
* Competitive hourly rate of $19.53
* Opportunity to work from the comfort of your own home
* Flexible scheduling to accommodate your needs
* Comprehensive training and support to ensure your success
* Opportunity to make a positive impact in the lives of individuals and communities affected by disasters
* Collaborative and dynamic work environment
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
**Pay Transparency**
For positions on this contract, arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.