At arenaflex, we're dedicated to helping clients around the world turn risk into a path for growth. As a leading global advisory, broking, and solutions company, we've been serving over 140 countries for nearly two centuries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential.
We're seeking an experienced Benefit Customer Service Representative to join our team on a seasonal basis. As a Seasonal Benefit Customer Service Representative, you'll have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
**Job Description**
Key Responsibilities
As a Seasonal Benefit Customer Service Representative, you'll be responsible for:
- Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
- Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
- Safeguarding confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Skilledly translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon.
- Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.
- Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information.
- Maintaining and documenting complete and accurate call and case notes in a professional manner.
- Communicating and collaborating with colleagues, supervisors, and other staff in a respectful manner.
- Regularly participating in team meetings and training.
- You will spend the majority of your time assisting customers.
- Performing other duties as assigned.
Qualifications
We're looking for individuals with:
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way.
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills.
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence.
- High level attention to detail, multi-tasking, and ability to organize work.
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
- Ability to work autonomously in a self-paced, self-motivated team environment.
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat.
- Ability to understand and follow oral and written instructions.
- Ability to type 30 words a minute.
- Experience working in a customer service-related field.
- High School degree required.
Preferred Qualifications
While not required, the following qualifications are a plus:
- Associate or Bachelor’s degree nice to have.
- Working knowledge of health and welfare and/or defined benefit pension plans.
- Experience working in a call center environment.
- Ability to read, write, and speak Spanish.
Work Environment and Company Culture
As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to work in a remote work environment, providing superior customer service to our clients. We value your growth and reward your commitment. You'll be eligible for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.
Compensation and Benefits
We offer a competitive compensation package, including:
- Start at $18.00/hr during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards.
- After successful completion of your onboarding training, your pay rate will increase to $18.75/hr.
Career Growth Opportunities and Learning Benefits
As a Seasonal Benefit Customer Service Representative, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. You'll have access to ongoing training and development programs, including:
- Regular team meetings and training sessions.
- Opportunities for career advancement and professional growth.
- Access to industry-leading tools and technologies.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
We're excited to hear from you and look forward to the opportunity to discuss this role further.