Euna Solutions is a leading provider of cloud-based software for public sector organizations, and they are seeking a Customer Success Manager to ensure that their B2B SaaS customers achieve desired outcomes. The role involves developing strategies, building relationships with stakeholders, and collaborating with cross-functional teams to enhance customer success and satisfaction.
Responsibilities
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering
- Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce
- Monitor customer health indicators and respond to potential risk factors for customer retention
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community
Skills
- Bachelor's degree in business, communications, computer science, or related field
- 1 + year(s) of experience in customer success, customer support, or a related field
- Proven track record of developing and implementing successful customer experience strategies
- Experience in project management, including the ability to manage multiple projects simultaneously
- Proficient in Salesforce, Microsoft Office, and other relevant software applications
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible workday
- Benefits
- Culture committee
Company Overview
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. It was founded in 2019, and is headquartered in Sandy Springs, Georgia, US, with a workforce of 501-1000 employees. Its website is https://eunasolutions.com/.