Customer Service Representative

Collective Health is transforming how employers and their people engage with their health benefits through technology and compassionate service. The Member Advocate role is essential in supporting members with their healthcare inquiries and requires a strong commitment to customer service and operational efficiency.

Responsibilities

• Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
• Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

Skills

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks
• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Benefits

• Health insurance
• 401k
• Paid time off

Company Overview