Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing professional and courteous customer service to external customers, coordinating drug screen collections, and troubleshooting issues.
Responsibilities
- Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
- Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email
- Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders
- Troubleshoots collection site and customer issues and provides effective resolution
- Documents issues, action steps, and outcome of inquiries
- Other duties as assigned
- Work schedule is M-F 8:00- 4:30 PM CST
Skills
- High School Diploma
- 1 year or more experience in customer service
- Associate's degree
- Prior or current Labcorp customer service experience
- 1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate Solutions
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company Overview
Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com.Company H1B Sponsorship
Fortrea has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.