Customer Service Representative

HCLTech is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative. In this role, you will be the first point of contact for customers, providing assistance and resolving inquiries to ensure a positive customer experience.

Responsibilities

• Conduct data entry and maintain customer records accurately
• Make outbound calls to follow up with customers or schedule appointments
• Demonstrate excellent phone etiquette while assisting customers with their queries
• Provide exceptional client services by addressing customer concerns promptly and professionally
• Collaborate with the office team to ensure seamless customer interactions

Skills

• HS Diploma OR GED Required
• 1 - 2 years experience in customer service/call center
• Typing/Computer Navigation
• Active Listening Skills
• Data Entry
• Proficiency in handling various customer service tasks
• Strong communication skills and ability to interact with customers courteously
• Are you available to work 40 hours a week between Sunday - Saturday between 7 AM - 8 PM EST?
• Are you OK with a recruiter following up via text with an update on your application?
• High school or equivalent (Required)
• Call center: 1 year (Required)
• Data entry: 1 year (Required)
• Customer service: 1 year (Required)
• Active listening: 1 year (Required)
• Ability to Commute: Morrisville, NC 27560 (Required)

Benefits

• Medical
• Dental
• Vision
• Pharmacy
• Life
• Accidental death & dismemberment
• Disability insurance
• Employee assistance program
• 401(k) retirement plan
• 10 days of paid time off per year
• 10 paid holidays per year

Company Overview

Company H1B Sponsorship