Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. They are seeking a professional Call Center Representative to provide exceptional customer service, address inquiries, and resolve complaints efficiently.ResponsibilitiesUnderstanding and addressing their needs, complaints, or other issues with products or servicesResponding efficiently and accurately to contacts, explaining all possible solutions courteously and professionallyEngaging in active listening with callers, confirming or clarifying information, and diffusing angry clientsUtilizing software, databases, scripts, and tools appropriatelyUnderstand and strive to comply or exceed call center metrics while providing excellent customer serviceBeing a part of and actively participating in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and positionAdhering to all company policies and proceduresSkillsHigh School Diploma or equivalentExceptional Customer Service Skills1+ Years of Customer Service Experience (Contact Center or Retail)Troubleshooting technical skills a plusGreat communication skills, both verbal and writtenProficiency with computers, especially our CRM and toolsProficiency with computer systems including basic troubleshootingMultiple platforms/operating systemsKnowledge of any of the following a plus: iCasino and Online Sports BettingHave passion for creating amazing customer experiencesUnderstand how to balance quality vs. quantityHave growth/learning mindset to help manage changeDemonstrate excellent thinking and problem-solving skillsAble to sit for extended periodsAble to work on a computer with repetitive hand and wrist movementHave exceptional attention to detailsDemonstrate fluency in both English and SpanishBenefitsMedical, dental and vision plan options401(k) matching for long-term winsMonthly socials and team building eventsHome office allowance to level up your remote set upWork-from-anywhere month (yes, really!)Downtown office with snacks, games and unbeatable energyCompany OverviewBally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across sports betting, iGaming and free-to-play. It was founded in 2008, and is headquartered in Conway, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.coastalasphalt.com.
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