ReSource Pro is focused exclusively on the insurance industry, and they are seeking a Customer Experience Associate to provide front-line customer service support. The role involves processing tasks related to insurance regulatory compliance, client intake, and sales support while maintaining exceptional customer service standards.
Responsibilities
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
- Follows established processes and procedures to complete routine regulatory compliance Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports
- Running annual corporate tax filings and filing reports with Secretary of State and Department of Revenue
- Provide exceptional customer service to customers
- Deescalate customer situations and find solutions to provide an exceptional customer experience
Skills
- High School diploma or equivalent
- 1-2 years of customer service experience
- Customer-centric mindset; enjoy providing a service and solving customer problems
- Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations
- Process-focused and detail oriented; committed to accurate documentation
- Computer knowledge and proficiency with MS Office– able to learn, utilize, and navigate a variety of external and internal systems
- Previous insurance experience or basic insurance knowledge
- Tax filing experience
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
Company Overview
We help insurance organizations thrive in disruptive times It was founded in undefined, and is headquartered in St Petersburg, Florida, US, with a workforce of 1001-5000 employees. Its website is https://www.resourcepro.com/growth-solutions/.