Community Engagement Coordinator

Winnebago Area Literacy Council (WALC) is dedicated to providing free learner-centered adult literacy services since 1989. The Community Engagement Coordinator is responsible for cultivating relationships with volunteers and community partners, planning events, and managing marketing efforts to enhance engagement and visibility for the organization.

Responsibilities

• Develop and implement strategies to recruit volunteers from diverse backgrounds
• Manage the full prospective volunteer lifecycle, including applications, interviews, onboarding, and orientation
• Maintain accurate volunteer records and profiles in the internal database and tracking systems
• Design and deliver training programs that prepare volunteers for success
• Provide ongoing support, communication, and resources to volunteers
• Coordinate volunteer schedules and assignments, ensuring alignment with organizational needs
• Foster a positive, inclusive volunteer culture through recognition, appreciation events, and regular engagement
• Plan, coordinate, and execute organizational events, including volunteer appreciation events, fundraisers, workshops, and community outreach activities
• Manage event logistics, timelines, volunteer participation, and materials
• Identify partnership opportunities that support volunteer recruitment, outreach, and program visibility
• Represent WALC at community events, presentations, and outreach opportunities to increase visibility and build partnerships
• Maintain the agency calendar of events and ensure internal alignment across programs
• Maintain consistent branding across all print and digital materials
• Manage and regularly update WALC website
• Create, schedule, and monitor content across all social media platforms to increase engagement and visibility
• Produce and distribute the agency’s monthly newsletter and volunteer digest to all stakeholders
• Gather and share learner and tutor success stories through written, visual, and digital channels
• Draft press releases, promotional materials, flyers, brochures, graphics, and other communication assets
• Support fundraising campaigns with communications and volunteer mobilization
• Assist with advocacy or awareness campaigns related to literacy
• Stay informed about trends in literacy, nonprofit communications, and community engagement
• Track volunteer hours, participation, and impact
• Prepare reports for internal use and grant requirements
• Collect and analyze engagement metrics (social media analytics, email open rates, event attendance, volunteer retention trends)
• Use data to refine outreach strategies and improve volunteer engagement
• Ensure compliance with organizational policies and relevant regulations
• Respond to inquiries from volunteers, partners, and community members in a timely and professional manner
• Collaborate with staff across departments to align volunteer efforts, communications, and events with organizational goals
• Evaluate and improve volunteer management systems, workflows, and communication processes
• Participate in relevant trainings, conferences, or professional networks

Skills

• Previous experience in volunteer management or community engagement is highly desirable
• Demonstrated experience in marketing and communications, with strong attention to detail and a data driven approach
• Familiarity with event planning, fundraising, and community engagement strategies
• Comfort with digital tools such as CRM/volunteer management systems, email marketing platforms, and basic graphic design or content creation software
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse individuals and groups
• Ability to work independently and as part of a team in a fast-paced environment
• Passion for adult literacy (broadly defined) and love for reading is a plus
• Possess a valid driver's license
• Experience working with underserved or marginalized populations, especially BIPOC communities
• Bilingual or multilingual abilities in one of the following languages (Spanish, Swahili, HMoob, French, Arabic, Dari, Dinka, or Burmese)
• Experience coordinating teams that center people's humanity while ensuring accountability

Benefits

• Dental and Vision Insurance
• 10 paid annual vacation (increase with tenure)
• Paid holidays
• 3 sick days annually
• Flexible work schedule
• Bereavement leave
• Provided with company vehicle/laptop/cell phone for work-related travel and communication.

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