Our Commercial Technology Manager plays a critical role in enabling a high-performing Commercial organization by advancing the commercial technology ecosystem, optimizing growth and customer success processes, and supporting strategic commercial initiatives through technology, report design and analytics. This role serves as the bridge between commercial business strategies and technology, ensuring commercial systems are optimized, integrated, and aligned to drive efficient revenue retention and growth.
The ideal candidate brings deep commercial process and systems expertise across commercial tools, strong analytical rigor, and the ability to translate business needs into well-architected technology solutions. This position can be remote and reports directly to the EVP of Commercial Operations.
Responsibilities:
- Serve as the strategic owner of the commercial technology ecosystem, ensuring systems are scalable, well-integrated, and aligned to business strategy
- Drive strategic projects that create meaningful improvements in commercial process efficiency and efficacy from concept through execution, including requirements gathering, system design, testing, and rollout
- Define and optimize the commercial systems architecture, including integrations, data flows, automation, and governance across platforms to maximize system value
- Own sales process design from a systems and workflow perspective, ensuring technology enables streamlined execution and data integrity
- Design and implement scalable reporting infrastructure enhancements, including dashboards, data models, and automated reporting to support forecasting, performance tracking, and strategic decision-making
- Develop and execute commercial analytics strategies, including sales targeting, segmentation, pre-sales discovery, and marketing performance measurement
- Partner with Growth, Customer Success, Marketing, Finance, and Data teams to translate business requirements into new technical solutions, ensuring alignment between systems and operational needs
- Identify gaps and risks in current systems and proactively explore, test, and recommend new technologies and capabilities to enhance commercial effectiveness
- Lead vendor management for commercial technologies, including performance monitoring, and contract optimization
- Evaluate, implement, and optimize commercial technologies, ensuring strong adoption, ROI, and integration within the broader tech stack
- Enable Commercial teams through training, documentation and change management to maximize adoption and effective use of tools
- Collaborate with Revenue Operations to sustain a high performing commercial technology infrastructure
- Present technical concepts, system strategies, and analytical insights clearly to both technical and non-technical stakeholders, across all levels of leadership
Requirements
- Bachelor's degree, or equivalent professional experience
- 5+ years of experience in sales operations or revenue operations roles
- Deep understanding of commercial systems architecture, integrations and data flows across platforms
- Familiarity with healthcare buying dynamics of health plans and provider organizations
- Strong analytical and data acumen with the ability to turn data-based recommendations into scalable technology solutions that drive measured business outcomes
- Track record of driving continuous improvement through commercial process and technology enhancements
- Exceptional verbal and written communication skills with the ability to create polished and clear messages appropriate for all levels of internal stakeholders, across technical and non-technical stakeholders
- Proven ability to synthesize stakeholder perspectives, sales + customer success best practices, and commercial technology into optimal systems requirements and design
- Experience deploying new commercial systems and system changes, including change management, training, and support
- Strong attention to detail and commitment to professional, high-quality deliverables
- Demonstrated self-starter with strong planning, organization, and problem-solving skills
- Ability to drive continued improvement in a fast-paced, sometimes ambiguous environment
Preferred:
- Experience working within a healthcare technology organization
Competencies:
Manages Ambiguity & Complexity
- Works through situations where factors of direction is not certain.
- Comfortable working through change and can act on decisions without the total picture.
- Researches the root cause of problems and collaborates with multiple sources to solve them.
Balances Stakeholders & Manages Conflict
- Anticipating and balancing the needs of multiple stakeholders and multiple projects.
- Highly prepared and knowledgeable about expectations.
- Delivers fair and flexible response to stakeholder needs.
- Handling conflict situations to resolution effectively and professionally.
- Applies fair decision-making to balance competing interest mediating any points of abrasion.
Communicates Effectively
- Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.
- Leverages emotional intelligence to adapt to the emotions and intentions of others.
Cultivates Innovation
- Creates new, useful, and unique ideas to improve the organization.
- Brings their best ideas to the table in effort to solve problems.
- Encourages creative thinking to drive innovation among the team.
Situational Adaptability & Flexibility
- Adapts approach in real time to respond to different situations.
- Thinks quickly and readily adapts behavior in the moment.
- High level of versatility.
Strategic Mindset
- Anticipates future trends and potential roadblocks, creating strategies to drive results.
- Thinks ahead, connects vision to action, and evaluates risks and rewards from all perspectives to make informed decisions.
Benefits
WORKING AT VATICA HEALTH ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
Good Health
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
Happiness
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $89,000 to $94,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.