Commercial Rideshare Injury Claims Adjuster - Weekend

Farmers Insurance is a company focused on making a real difference in people’s lives through their services. The Commercial Rideshare Injury Claims Adjuster handles mid-loss auto policy claims, conducting in-depth investigations and managing the entire claim process to facilitate resolution for complex scenarios.

Responsibilities

• Evaluates bodily injury claims promptly including assessment of medical and general damages and wage loss
• Analyzes injury causation for all alleged injuries
• Evaluates, sets, and updates case reserve amount for injury exposures throughout the life of the claim
• Negotiates settlement of bodily injury claims with unrepresented claimants and with represented claimants attorneys
• Recognizes and investigates all potential claim exposures, including injury exposures
• Conducts investigations by obtaining recorded statements of involved parties
• Collects police reports, vehicle photos, scene inspections, signed medical authorizations, medical bills and medical records, and other supporting evidence
• May conduct in-person or virtual meetings with customers based on claim needs
• Analyzes duties owed and breached by all potential responsible parties and determines liability percentage for each party
• Communicates liability decisions to stakeholders including customers, claimants, claim specialists, and Underwriting
• Recognizes subrogation potential and makes referrals to Subrogation department when appropriate
• Communicates policy risk issues to Underwriting to facilitate evaluation of policy risk and exposure
• Conducts material misrepresentation investigations and submits findings to Underwriting; maintains active diary and resolution plan on open claim files
• Handles and documents claim files in compliance with regulatory requirements
• Authorizes and issues claim payments to customers, repair facilities, rental vendors, and others
• Obtains signed release of claims and issues payment upon final settlement
• Provides professional verbal and written communication to customers including claim status updates, coverage explanations and decisions, and correspondence, including Reservation of Rights and Disclaimer letters, within prescribed authority limits
• Communicates with insured throughout the claim process to keep them informed; comprehensively assesses policy details to confirm coverage
• Makes same-day contact with customers to explain the claim process and verify facts of loss
• Explains coverage details to policyholders; determines vehicle location and condition
• Secures timely auto physical damage estimates via proper inspection method and repair channel
• Explains repair process and estimates to customers and offers repair and rental service options
• Proactively manages and mitigates storage costs and arranges release of vehicles accruing storage fees
• Coordinates with auto physical damage and total loss specialists to facilitate claim resolution
• Mentors Tier 3 Claim Owner I level
• Performs other duties as assigned

Skills

• High School Diploma or equivalent required
• 1-3 years of experience in claims adjusting or related field required
• Bachelors degree preferred
• Completion of, or actively pursuing a major insurance designation, or actively pursuing insurance related courses

Benefits

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Company Overview

Company H1B Sponsorship