Client Success Executive

Benefits: Bonus based on performance Job Title: Client Success Executive Location: Remote (United States) Compensation: $60,000 – $80,000 base + OTE About the Role We are seeking a proactive and client-focused Client Success Executive to ensure clients achieve maximum value from our platform from day one. In this role, you will guide new clients through onboarding, provide ongoing support, and build strong relationships that drive satisfaction, retention, and growth. Key Responsibilities Client Onboarding  Lead new clients through a smooth and successful onboarding experience   Conduct product demos and training sessions to ensure effective platform adoption   Maintain onboarding resources such as guides, tutorials, and webinars   Utilize automation, video, email, and in-app support to scale onboarding  Client Success Management  Serve as the primary point of contact for a portfolio of client accounts   Build and maintain long-term client relationships   Monitor usage, engagement, and health metrics to proactively address issues   Manage contract lifecycle, renewals, and CRM forecasting   Identify and execute account expansion opportunities aligned with client goals  Client Support & Issue Resolution  Respond promptly and professionally to client inquiries   Collaborate with Business Development, Product, and Support teams to resolve challenges   Capture and analyze client feedback to drive improvements   Lead Voice of Client initiatives and ensure feedback is acted upon  Retention & Advocacy  Track key success metrics such as churn rates and account health scores   Develop strategies to retain and support at-risk clients   Deliver exceptional service to build loyalty and satisfaction   Encourage clients to become advocates through testimonials, referrals, and case studies  Qualifications  4–5+ years of experience in a client-facing role, preferably within SaaS   Experience supporting Marketing, Demand Generation, Growth, or Revenue teams   Strong understanding of SaaS products and client success best practices   Proven ownership of a client portfolio with accountability for retention and growth   Excellent communication and interpersonal skills   Strong problem-solving mindset with a client-centric approach   Experience using CRM and client success platforms   Strong organizational and time-management skills   Collaborative team player This is a remote position.