Client Service Coordinator

SAGE Fence is a leader in the security industry committed to delivering top-notch service through innovation. The Client Service Coordinator will provide outstanding customer service and support, ensuring smooth coordination of services between clients, field teams, and subcontractors while acting as the main point of contact for client inquiries and issues.

Responsibilities

• Work in tandem with our Service Manager as the primary contact for clients, managing communications related to service requests, issues, and inquiries
• Handle incoming service calls, ensuring that we’re building positive client relationships by going above and beyond client expectations and that all questions, cancellations, and confirmations are handled appropriately
• Monitor service performance and ensure contractual obligations are met, including response times, service quality, and compliance with client requirements
• Coordinate and schedule security services, including dispatching field teams, subcontractors and ensuring timely execution of client requests
• Maintaining the department calendar, avoiding scheduling conflicts and keeping everyone organized
• Assist in handling client escalations and help to resolve service issues in a timely manner, working closely with the operations team to ensure effective resolutions
• Maintain accurate client records, service reports, and communication logs in the company’s customer relationship management (CRM) system
• Prepare and provide regular service reports, updates, and performance metrics to clients and management
• Assist in the onboarding process for new clients, ensuring a smooth transition and clear communication of service expectations
• Collaborate with sales and operations teams to ensure the delivery of high-quality services that meet client needs
• Proactively identify areas for process improvements and client satisfaction enhancements
• Stay updated on industry trends and regulations in the security industry to ensure services are compliant with legal requirements

Skills

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Previous experience in client services, customer support, or a similar role, preferably in the security or related service industry
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and other relevant software's
• Strong organizational and multitasking skills, with the ability to prioritize and manage multiple client requests simultaneously
• Excellent verbal and written communication skills, with the ability to interact professionally with clients at all levels
• Associate or bachelor's degree

Benefits

• Competitive pay
• Paid vacations & holidays
• Health benefits
• Life insurance
• 401(k) plan with employer match
• Incentive Plan

Company Overview