Claims Service Specialist I - Hybrid

Arbella Insurance Group is focused on people and is committed to providing a great work environment. They are seeking a Claims Service Specialist I to assist customers by managing claims, evaluating case facts, and negotiating settlements while ensuring high customer service standards are met.

Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
• Will keep management informed of activities and problems with in assigned area of responsibility
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
• Maintain claim files and document claim file activities in accordance with established procedures
• Will successfully complete all required in-house training
• Performs other related duties as required or requested
• Manage and track all claims referred to Subrogation counsel
• Daily navigation and management of E-Subro Hub
• Prepare well written contentions for arbitration filings when liability and damages are in dispute

Skills

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level
• Will keep management informed of activities and problems with in assigned area of responsibility
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim
• Maintain claim files and document claim file activities in accordance with established procedures
• Will successfully complete all required in-house training
• Performs other related duties as required or requested
• Manage and track all claims referred to Subrogation counsel
• Daily navigation and management of E-Subro Hub
• Prepare well written contentions for arbitration filings when liability and damages are in dispute
• Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement

Benefits

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Company Overview

Company H1B Sponsorship