Claim Operations Assistant (Peoria, IL)

RLI Insurance Company is a unique provider of insurance services, dedicated to delivering exceptional customer experiences. The Claim Operations Assistant role focuses on providing operational and customer service support within the claims department, ensuring compliance with business rules and regulatory requirements while assisting with various administrative tasks.

Responsibilities

• Provide basic operational support for department administration and examiners
• Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements
• Provide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments
• Prepare incoming correspondences for scanning into the image system in compliance with department business rules
• Scan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes
• Order Police and Fire Reports, as required
• Assist in maintaining electronic billing system
• Review, maintain, and distribute various reports and codes
• Assist in other projects as needed

Skills

• Typically requires a high school diploma
• 0+ years of related experience [OR] equivalent level of education and experience
• Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers
• Must be proficient with computers and able to readily adapt to software systems and applications
• Must be detail-oriented and practice good organizational skills
• Ability to follow procedures as outlined by management
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment
• Ability to perform quality work while meeting processing deadlines

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Company Overview

Company H1B Sponsorship