Attraction & Retail Operations & Project Manager
Location: Remote | Department: Operations
Reports to: VP, Attraction & Retail Operations
Salary: $80k - $85k + 5% Bonus Potential
About the Company
CAMP is a Family Experience Company launched in 2018, known for our one-of-a-kind shop/play hybrid experience at physical locations across the country. Each CAMP store features rotating themed experiences where families come to play, explore, and create unforgettable memories together. We believe that play connects us all, and at CAMP, play is bigger, bubblier, funnier, fuzzier, slimier, and sillier than anywhere else.
Role Overview
The Attraction & Retail Operations & Project Manager is a key leader responsible for driving the operational performance, efficiency and direction of attraction & retail operations across all CAMP locations. The Attraction & Retail Operations & Project Manager will play a critical role in defining, standardizing and communicating operational procedures, policies and best practices in partnership with cross-functional teams. The role involves, but is not limited to, assisting in managing every aspect of CAMP attraction & store operations, the construction of new CAMP stores, the maintenance of existing CAMP stores and daily operations of all CAMP stores.
Key Responsibilities
Store Operations
- Lead initiatives to streamline operational processes, improve productivity and efficiency.
- Lead the writing, revision and implementation of Standard Operating Procedures (SOPs) across all CAMP stores to standardize operations and improve consistency.
- Ensure SOPs are kept current and relevant, making necessary updates as the business evolves.
- Assist in writing and enforcing company policies related to CAMP store operations.
- Ensure that all stores maintain compliance with both internal and external policies and standards (i.e. health, safety, labor laws, etc.)
- Lead the development and implementation of the CAMP Operational Playbook.
- Work closely with the People and Culture (P&C) team to integrate new SOPs and best practices into training programs for both existing and new store teams.
- Actively participate in developing training content and programs to facilitate adoption of new policies and procedures.
- Manage the training library to ensure content is up to date and relevant.
- Assist in managing the training checklist to ensure that all existing and new store teams complete all required training.
- Lead initiatives to control costs and improve profit margins without sacrificing quality or customer satisfaction.
- Assist in leading communication plans for CAMP stores. Manage the CAMP Store Portal to ensure that all information is up to date and relevant.
- Develop, implement and manage the Store Planning Calendar to ensure proper in-store execution for cross-functional revenue streams (i.e. Sponsorship, Programming, Marketing, Merchandising, etc.)
- Assist in building and communicating custom reporting solutions to assist CAMP store teams to properly analyze their business (i.e. Food and Beverage, Crafts, Activity Zone, Celebrations, Labor, etc).
- Assist in developing labor allocation plans per store to meet company financial objectives.
- Ensure appropriate inventory management practices are established and maintained to ensure product is procured and on-hand in CAMP stores as needed.
- Conduct appropriate planning and oversight of add-on counts, cycle counts and annual inventories.
- Support store teams by assisting in troubleshooting and resolving common IT issues. Partner with IT team as necessary.
- Support store teams by partnering with Facilities team to ensure all facilities and maintenance requests are addressed and completed in a timely manner
- Print and send all marketing signage and collateral for in-store use.
- Assist with facilities maintenance management including vendor support, contractor deployment, and owning the Umbrava maintenance system in coordination with all store locations.
- Work with cross-functional teams on all training plans related to the store and experience including general training, safety & compliance trainings, and other curriculum as the business dictates.
Procurement
- Manage order.co process for all store related supplies including front of house, back of house, Grab & Go, etc.
- Partner with Show, Programming and Sponsorship teams to ensure that all necessary supplies for in-store initiatives (i.e. Meet and Greets, activity zones, transformation zones, crafts, etc.) are procured and stocked in store.
- Partner with the Celebrations team to ensure that all birthday party related supplies (i.e. add-ons, goody bags, etc.) are procured for all stores and in time for all booked parties.
- Maintain vendor relationships and partnerships for all supply related needs to ensure streamlined, efficient and cost-effective practices are in place.
- Continually analyze existing structure and processes to identify new ways to optimize cost and efficiency.
- Manage ordering budget and create tools to drive continuous improvement in expense control.
New Store Openings
- Manage the New Store Opening timelines for all new CAMP locations to ensure schedules and budgets are met accordingly.
- Support construction projects and work with cross-functional teams for all new store openings and store improvement projects.
- Collaborate with the Marketing and Design teams to ensure the timely installation of all store signs and vinyl graphics.
Required Qualifications
- 10% travel to the stores is required.
- Minimum 2 years of experience in multi-store retail operations.
- Demonstrated success in developing and implementing SOPs, policies and best practices in a retail environment.
- Proven track record in driving operational improvements, leading teams and delivering strong financial results in a high performing retail culture.
- Ability to leverage data and insights to drive operational improvements and support business goals.
- Deep commitment to improving customer experiences and upholding brand integrity.
- Inspire cross-functional and store level teams with clear, concise, consistent and outstanding communication.
- Desire to be part of a tight-knit team looking to transform the traditional retail experience.
- Patience, warmth, joy, and humor.
- Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.
- Authorized to work in the US
Benefits & Perks
- Medical Coverage & Pharmacy Benefits including virtual doctor visits
- Dental & Vision Coverage
- Health Care Flexible Spending Account (FSA)
- Dependent Care Flexible Spending Account (FSA)
- Life & AD&D Insurance
- Long Term Disability
- Voluntary coverage such as Short-Term Disability (STD), Long Term Disability (LTD), Critical Illness, Accident, and Hospital Indemnity
- Mass Transit & Commuter Parking Programs
- 20% off fertility and family planning services
- Gym and Wellness Discounts
- Voluntary Pet Insurance
- 401(k) Plan (Employee contribution only)
- Employee Assistance Program
- 20% off all merchandise at CAMP
- Flexible Paid Time Off
- Parental leave that supports our team members and their families
- Paid holidays