Join arenaflex as an Associate Customer Service Representative
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where your problem-solving skills can make a real difference? If so, arenaflex invites you to embark on an exciting career journey as an Associate Customer Service Representative supporting our B2C customers and trade professionals.
At arenaflex, we believe that every customer interaction is an opportunity to create a lasting impression. As a member of our customer care team, you will be the frontline ambassador for our renowned plumbing product portfolio, assisting homeowners, plumbers, designers, and retail professionals with their inquiries. This isn't just a job—it's a chance to become an expert in premium plumbing solutions while developing skills that will serve you throughout your career.
Why Choose arenaflex?
arenaflex is a global leader in the plumbing and kitchenware industry, known for innovation, quality, and an unwavering commitment to customer satisfaction. When you join arenaflex, you become part of a legacy that spans decades of excellence. We empower our associates to #BecomeMoreAtarenaflex by offering a competitive total rewards package that supports your health and wellbeing, provides access to career growth and development opportunities, fosters a diverse and inclusive workplace, and maintains a strong culture of innovation.
With more than 30,000 bold leaders across the globe, we are driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. Our remote customer service positions offer flexibility while maintaining the collaborative spirit that defines our organization.
The Opportunity
We invite you to apply today to join our team starting on October 27th, 2025. As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with arenaflex and Sterling plumbing product support, including installation guidance, troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during every interaction while investigating and resolving customer inquiries about our products.
You will be empowered and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner while maintaining a positive, problem-solving approach. Your performance will be measured through customer feedback surveys and comprehensive customer experience evaluations, ensuring you have clear visibility into your impact.
Key Responsibilities
As an integral part of our customer care team, you will:
- Handle Inbound Customer Inquiries: Answer incoming customer calls by performing accurate product diagnostics and taking appropriate action to resolve issues on the first call whenever possible.
- Advanced Technical Troubleshooting: Provide expert troubleshooting advice and specification guidelines to plumbers, designers, retail, wholesale, and showroom personnel who rely on our products for their professional work.
- Installation Support: Walk customers and trade professionals through step-by-step installation and repair procedures for arenaflex and Sterling products, ensuring confidence and satisfaction.
- Technical Proficiency: Navigate and manage multiple computer windows and software systems, including our Customer Relationship Management (CRM) platform, order management systems, and our website.
- Technology Utilization: Effectively use our Customer Care Center (3C) technology, including Salesforce CRM, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain, along with all other tools and resources available, including technical literature and price books.
- Product Expertise: Gain comprehensive knowledge of all arenaflex and Sterling products and the associated warranties to provide accurate information to customers.
- Technical Documentation: Read and understand technical publications, diagrams, and specification documents to provide accurate guidance.
- Order Management: Track orders, provide availability information, and communicate shipping updates to customers promptly.
- Sales Development: Identify opportunities to upsell arenaflex and Sterling products and accessories when appropriate, contributing to business growth.
- Process Improvement: Assist with implementing procedures to maximize uptime and phone coverage, ensuring seamless customer service.
- Trend Analysis: Track trends in product variations and report findings to engineering and quality teams as appropriate.
- Department Participation: Participate in various Customer Service Support functions, including order block reports, credit card reports, and shipping resolution.
- Performance Metrics: Meet or exceed balanced scorecard metrics while maintaining an acceptable attendance record.
Skills and Requirements
Education and Experience
- High school diploma or GED required
- Two to four-year degree preferred
- One or more years of customer service experience desired
- Previous computer experience is necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
Technical Competencies
- Ability to navigate multiple software systems simultaneously
- Strong working knowledge of CRM and order management platforms
- Comfortable learning new technology platforms quickly
- Basic understanding of technical documentation and specifications
Communication Skills
- Excellent interpersonal and communication skills, both verbal and written
- Ability to explain technical concepts to non-technical customers
- Strong active listening skills to understand customer needs
- Capacity to remain calm and professional under pressure
Personal Attributes
- Empathetic and customer-focused attitude
- Problem-solving mindset with a solution-oriented approach
- Ability to work independently in a remote environment
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Work From Home Requirements
We provide all necessary equipment to set you up for success! As a remote team member, you will be responsible for:
- Paying your own internet expenses with a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
- Maintaining a wired ethernet connection that meets upload and download speed requirements (Wi-Fi, dial-up, satellite, or cellular internet are not permitted)
- Having a separate, confidential, and distraction-free workspace with no background noises
- Being free from other responsibilities during your shift—you must be focused on delivering a world-class service experience
- Working during your assigned shift time Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.
- Break and lunch times will be scheduled by your manager
- Part-time hours are 34-36 hours per week after training, with additional hours required during peak season
Location Requirement: You must live within 150 miles of Sheboygan, Wisconsin (zip code 53044).
Compensation and Benefits
We recognize that our team members are our most valuable asset. That's why we offer a competitive compensation package that includes:
- $500 Sign-On Bonus: We are excited to offer a $500 sign-on bonus to welcome you to the arenaflex family!
- Competitive hourly pay with opportunities for performance-based increases
- Comprehensive health and wellness benefits
- Career development and growth opportunities
- Access to professional training and certification programs
- Employee assistance program
- Paid time off and holiday pay
Career Growth Opportunities
At arenaflex, we are committed to helping our associates grow and advance in their careers. As an Associate Customer Service Representative, you will have access to:
- Comprehensive onboarding and ongoing training programs
- Clear pathways for advancement into senior customer service roles
- Cross-functional training opportunities
- Leadership development programs
- Exposure to different aspects of the business
- Mentorship from experienced team members
Our Culture
arenaflex fosters a culture of innovation, diversity, and inclusion. We believe that diverse perspectives drive creativity and better solutions. Our commitment to sustainability and corporate responsibility means that when you work at arenaflex, you are contributing to meaningful change in how people live their daily lives.
We value transparency, integrity, and excellence in everything we do. Our collaborative environment encourages open communication and continuous improvement. As a remote team member, you will stay connected through regular team meetings, virtual events, and ongoing support from your leadership team.
Equal Opportunity Employer
It is arenaflex's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact our HR team. arenaflex is an equal opportunity/affirmative action employer.
Apply Today
Ready to take the next step in your career? We encourage you to apply today and join our team starting on October 27th, 2025. This is your opportunity to grow with a global leader, develop valuable skills, and make a positive impact on customers every day.
Don't miss out on this exciting opportunity to join the arenaflex family! We look forward to receiving your application and potentially welcoming you to our team.