Are you passionate about helping others and looking for a meaningful career in healthcare? At arenaflex Health, we believe that every interaction is an opportunity to brighten someone's day and make healthcare more accessible, personal, and convenient. We're seeking a dedicated Member Services Representative to join our team and be the friendly voice that members and providers rely on when navigating their health benefits.
When you bring your heart to arenaflex Health, you become part of a mission-driven organization committed to transforming the way healthcare is delivered in today's rapidly evolving world. Our team members are empowered to play a vital role in shaping our culture and accelerating innovation that makes a real difference in people's lives. If you're looking for more than just a job—if you want a career where your contributions matter—we invite you to explore this exciting opportunity.
As a Member Services Representative at arenaflex Health, you will serve as the first point of contact for our Aetna Medicaid members and healthcare providers. In this crucial role, you'll provide exceptional telephone assistance, answering questions and resolving concerns related to health benefits, eligibility, provider networks, and identification cards. Your commitment to delivering outstanding customer service will help ensure that every caller receives the support they need, when they need it most.
This position offers the flexibility of working from home while remaining connected to our organizational mission. You'll be equipped with the tools, training, and ongoing support necessary to excel in a fast-paced, rewarding environment where your communication skills and problem-solving abilities truly make an impact.
As a vital member of our Member Services team, you will be responsible for:
This position begins with a comprehensive training program designed to set you up for success. During your first six weeks, you'll participate in training from 8:30 AM to 5:00 PM EST, Monday through Friday. This paid training period will equip you with the knowledge of our systems, policies, and customer service approaches.
Once you transition to the production schedule, you'll continue working 8:30 AM to 5:00 PM EST, Monday through Friday. While this is primarily a remote position, you must reside within 50 miles of Linthicum, MD, as there may be occasions when commuting to the office is necessary—such as during prolonged technical difficulties that prevent effective home-based work.
arenaflex Health provides all necessary equipment, including a computer, headset, and other required materials. You'll need to maintain high-speed internet connectivity with secure service via ethernet cable; please note that Wi-Fi connections are not permitted for security reasons.
To succeed in this role, candidates must meet the following requirements:
While not required, the following experience and knowledge will help you thrive in this role:
Minimum: High school diploma or equivalent (GED)
We value real-world experience and soft skills just as much as formal education. If you have a passion for customer service and a commitment to helping others, we encourage you to apply even if your educational background differs slightly from this requirement.
At arenaflex Health, we believe in rewarding our team members for the valuable contributions they make every day. The pay range for this position represents the base hourly rate or annual salary for all positions within the job grade. The actual offer will depend on factors including experience, education, geography, and other relevant considerations.
In addition to competitive compensation, arenaflex Health offers a comprehensive benefits package including:
arenaflex Health is committed to helping our team members grow and advance in their careers. As a Member Services Representative, you'll gain invaluable experience in the healthcare industry while developing transferable skills in customer relations, problem-solving, and communication. Many of our current leaders began their careers in entry-level positions and advanced through dedication and professional development.
We offer ongoing training opportunities, mentorship programs, and clear advancement pathways for those who demonstrate excellence in their roles. Whether you're looking to specialize in complex member issues, move into supervisory positions, or explore other areas of our organization, arenaflex Health supports your career journey.
At arenaflex Health, our purpose guides everything we do: bringing our heart to every moment of your health. This commitment to human-centric care extends to our team members as well. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate.
Our Heart at Work Behaviors—putting people first, embracing innovation, and acting with integrity—support this purpose. We foster an inclusive environment where diverse perspectives are valued, and every team member has the opportunity to contribute to meaningful change in healthcare.
arenaflex Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
New hires are required to have received at least one COVID-19 shot prior to their first day of employment and to provide proof of vaccination status or apply for a reasonable accommodation within the first 10 days of employment. In some states and roles, proof of full vaccination or an approved reasonable accommodation may be required before beginning active work.
If you're ready to bring your heart to work and make a difference in the lives of others, we would love to hear from you. This is more than a job—it's an opportunity to be part of something bigger, to grow your career, and to help shape the future of healthcare.
Apply now to join the arenaflex Health team! We can't wait to welcome you aboard.
Note: This position requires residency within 50 miles of Linthicum, MD. All candidates must be able to commit to the training and production schedules outlined above.