Summary:
Servicing Appraisal Quality is responsible for oversight of the company’s servicing appraisal quality control process, property valuation controls, compliance, policy, valuation review software and technology, servicing appraisal provider quality and third-party appraiser risks for the servicing division. This position requires the ability to work independently while reviewing valuation and other property reports as directed by management. As part of servicing default and loss mitigation processes, this position validates the appraisal report value credibility and compliance with investor requirements and internal Freedom Mortgage guidelines, requesting revisions and clarifications from the appraiser as necessary. Additionally, this position may also provide additional reviews as requested by the management of Servicing Appraisal Quality.
Essential Job Duties and Responsibilities:
Reviews the value credibility and compliance of servicing appraisals for all residential property types according to investor and Freedom Mortgage requirements across Servicing as directed.
Keep up to date with industry guidelines and trends to ensure that all valuations are compliant with current standards.
Continually researches current and upcoming appraisal industry affairs, loan product appraisal guidelines, policies, procedures, and technology provided by the company, GSE, FHA/VA, and the risk assessment tools used in appraisal reporting and valuation. Organizes and presents findings to ensure department is informed of any upcoming changes.
Identify opportunities for process improvements and implement solutions to enhance quality assurance procedures.
Maintain accurate records and databases pertaining to all property valuations and quality assurance procedures.
Prepare reports and provide feedback to management regarding quality assurance issues and process improvements.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Other Job Duties and Responsibilities:
Performs other related duties as assigned.
Supervisory Responsibilities:
This position is an individual contributor.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong technological proficiency is a must to excel in this position.
Intermediate to advanced level of proficiency in in Microsoft Office, specifically SharePoint, Excel, and Teams.
Ability and willingness to adapt/learn/utilize multiple and/or new software applications.
Possess a keen eye for accuracy and attention to detail.
Excellent interpersonal, organizational, prioritization and time management skills to deliver results with minimal supervision.
Possess clear, concise, and effective written and oral communication skills.
Professional appearance, interpersonal relations, work ethic and attitude.
Education and/or Experience:
High School Diploma or GED Required; Four (4) Year college degree preferred but not required.
Licensed/Certified Appraiser with at least Five (5) years appraisal review experience with a servicer, GSE, FHA, VA or top 25 mortgage company or bank.
At least One (1) year experience performing and/or reviewing appraisals for servicing, default, and/or foreclosure is preferred.
At least One (1) year experience using Collateral Underwriter to assess valuation credibility and support is preferred.
Certificates, Licenses, Registrations:
Active or recently expired State Licensed or Certified Appraiser.
Work Complexity:
Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.