Salesforce is the #1 AI CRM, driving customer success through innovation and technology. The Agentforce and Data 360 Support Engineer will be the first point of contact for customers needing assistance with Data 360 and Agentforce products, focusing on delivering exceptional customer experiences and maintaining technical expertise in these areas.
Responsibilities
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
- Providing feature explanation and best practices
- Managing customer expectations and the customer experience to maximize customer satisfaction
- Actively maintaining and participating in job-related training activities
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
- Multitasking and performing effectively under pressure
- Creating and curating knowledge content
Skills
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise
- Providing feature explanation and best practices
- Managing customer expectations and the customer experience to maximize customer satisfaction
- Actively maintaining and participating in job-related training activities
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment
- Multitasking and performing effectively under pressure
- Creating and curating knowledge content
- Experience with Salesforce and/or CRM applications and other cloud-based technologies
- API / programming experience
- Big data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Demonstrated skill in Customer Support or Customer Service in a customer-facing role
- Salesforce Developer, Agentforce, Data 360 Certifications
- Bilingual Portuguese, French or Spanish language proficiency is a plus!
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview
Salesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.Company H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships, with 324 in 2026, 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role.