Launch Consulting is an AI‑first digital transformation consultancy that assists enterprise and Fortune-level organizations in solving complex business problems. As an Account Manager – Customer Success, you will manage a portfolio of enterprise accounts, focusing on renewals, expansions, and maintaining strong client relationships.
Responsibilities
- Own renewal strategy & negotiations; maintain a 2-quarter runway for every account
- Build and execute expansion roadmaps—quantified by incremental GM$
- Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities
- Protect rate integrity; apply approved rate cards and annual uplifts
- Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)
- Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers
- Partner cross functionally on backfills, onboarding quality, and red account plans
Skills
- 1-5 years of customer success/account management experience within consulting or professional services
- Proven track record owning renewals and expansions in complex, multi stakeholder enterprises
- Background in cloud/data/AI platforms or modern software delivery
- Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control
- Executive communication, negotiation, forecasting discipline, and escalation leadership
- Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365
- Experience bridging RBC ↔ Consulting ↔ Managed Services motions
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- Life insurance
- Matched 401k
- Uncapped, take-what-you-need PTO policy
Company Overview
Launch is the digital transformation partner for enterprise leaders looking to capture real business value from software, data, and AI. It was founded in 1996, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://launchconsulting.com.