Are you a resourceful, independent, goal-oriented, helpful, and tenacious individual looking for a new challenge? Do you thrive in a fast-paced environment and enjoy helping others? If so, we want you to see your future with arenaflex!
As a leading company with over 50 years of experience in the industry, arenaflex is committed to promoting from within and creating a positive impact for our team members and the many customers we serve. We're proud to have been named one of the Top 100 Companies for Remote Jobs list by Flex Jobs, and we're excited to offer you the opportunity to join our team.
**About arenaflex**
arenaflex is a dynamic and inclusive company that values its team members and strives to create a positive work environment. We're passionate about delivering exceptional customer service and providing opportunities for growth and development. Our team is made up of self-motivated, professional, and friendly individuals who are dedicated to helping others and finding solutions.
**Why Join arenaflex?**
* We offer a 100% remote work environment, allowing you to work from the comfort of your own home.
* We provide all the equipment you need to succeed, including high-speed broadband internet and a reliable computer.
* We offer a competitive starting pay rate of $13.50 - $14.50 (Bilingual) an hour.
* We provide a comprehensive benefits package, including 14 days of paid training, PTO, medical, vision, and dental insurance, a company matching 401K plan, employee assistance program, short- and long-term disability, and life insurance options.
* We're a family-oriented team that values diversity and inclusion.
* We offer opportunities for career growth and development, with a focus on promoting from within.
**Responsibilities**
As a 2nd Shift Customer Service Representative, you will be responsible for:
* Providing exceptional customer service to our clients through inbound and outbound calls.
* Resolving customer complaints and issues in a timely and professional manner.
* Meeting or exceeding performance metrics, including call volume, quality, and customer satisfaction.
* Working collaboratively with our team to achieve our goals and objectives.
* Maintaining a high level of productivity and efficiency while working in a fast-paced environment.
* Staying up-to-date with industry trends and developments to provide the best possible service to our clients.
**Requirements**
To be successful in this role, you will need:
* Computer skills in a windows-based environment.
* The ability to type at a minimum 25-30 words per minute.
* Demonstrated integrity, honesty, and a strong work ethic.
* Punctuality and great attendance.
* The ability to multi-task while maintaining efficiency and composure.
* The ability to pass a post-offer/pre-employment background check.
* Bilingual skills are a plus!
**Work from Home Requirements**
To work from home, you will need:
* High-speed broadband internet that meets our requirements of at least 10 Mbps Upload and 10 Mbps Download (Satellite Internet is NOT supported).
* A reliable computer and all necessary equipment.
* A quiet and distraction-free workspace.
**Training Hours**
Our training program is designed to help you succeed in your new role. Training hours are:
* Monday - Friday, 8am - 4:30pm CT.
**Shift Availability**
We require our 2nd Shift Customer Service Representatives to work:
* Saturday or Sunday.
* Hours of availability needed between 1pm - 11pm CT.
**Ready to Start Your New Career?**
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we want to hear from you! Apply today to join our team and start your new career with arenaflex.