Fire Security Services is a privately-owned business and a market leader for fire protection and compliance services across New Zealand. Within our industry, we are quietly recognised as an employer of choice due to our workplace culture which is built on trust. We have our customers and each other’s back, we make it easy and we own it. Period. Our business is all about keeping people safe.
Due to an internal promotion we are seeking for a motivated and customer centric superstar who thrives on going the extra mile for our national customers to cover parental leave. This role predominantly exists to provide key account administration for our national key accounts and no day will ever be the same! Your team would consist of 13 administrators, and you would be working with three Key Account Managers. The autonomous team environment is second to none and this is an exciting time to join the team as we embark on setting new industry benchmarks.
Key responsibilities:
- Provide administration support to our largest and highly valued national key accounts
- Generalised customer service duties
- Working closely with sales and operational teams
- Setting up jobs and directing to correct branch or subcontractor
- Preparing invoicing and following up outstanding jobs
- Ensuring technicians and subcontractors have all the correct documentation prior to going to site
- Data entry
- Internal Account Management
- Telephone enquires from main 0800#
Key requirements:
- Proven ability in learning IT systems
- Highly skilled in Microsoft Office – particularly Excel (at least Intermediate level)
- Proven customer service experience, ideally in a business to business environment
- Adept at meeting deadlines, while managing multiple tasks
- Meticulous, organised and with a high level of accuracy
- Exceptional written and verbal communication and interpersonal skills
- The ability to keep calm under pressure & a ‘çan-do’ attitude.
- Knowledge of the compliance industry would be highly regarded
- 5 years experience in customer service.
Our offer to you includes:
- Very competitive salary
- An awesome team and workplace culture
- Autonomous team environment
- Flexible work from home options – life is busy, we get it.
- Career progression opportunities