[Work From Home] Work from Home Customer Service Coordinator

No experience needed! We offer full training for our new Work From Home Customer Service Coordinator - Bank Voice! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience.

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Locations: US Remote, United States of America

Work from Home Customer Service Coordinator - Bank Voice

More Than Just a Bank, More Than Just a Career

Your Voice is our voice. We ll champion you.

The best people listen and then say,  How can I help? That s what we do at Capital One. It s how we take care of our customers. It s how we re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn t be. Our Customer Care team is supported and empowered to be the best people to people. And we ll have your back every step of the way. That s life at Capital One.

More Than Just Training, More About You

At Capital One, it s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you ll find that successful... associates at Capital One will:
 Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
 Demonstrate a strong customer focus rooted in empathy
 Communicate effectively with peers, management and customers
 Exercise good judgment and independent decision-making skills
 Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
 Be proactive, have effective time management and organizational skills
 Display dependability with a solid attendance record
 Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation
 $21 per hour

Schedule Offerings
 Sunday through Thursday, 2:00 PM - 11:00 PM EST
 Tuesday through Saturday, 2:00 PM - 11:00 PM EST
 Schedules are adjusted per time zone and are first come, first served

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
 Medical, Dental, Vision, Prescription coverage Day 1
 Flexible Schedule Options
 Paid Time Off
 Wellbeing offerings such as backup childcare and Mental Wellness support
 Tuition Reimbursement
 Paid Training and Development offered quarterly
 Flexible Spending Account
 Life Insurance
 Disability Insurance
 401 K and Stock Purchase Plan

 At Capital One, we strive to attract the best people to give them the opportunity to be great.Â
 Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

Basic Qualifications
 High school diploma, GED or equivalent certification
 At least 2 years customer service experience or 2 years of call center experience

Preferred Qualifications
 At least 1 year of Financial Services experience or Banking experience

Work from Home Technology Requirements
 Secure home office environment that is free from background noise and distractions
 Reliable private internet connection that is not supplied via cellular data or hotspot is required
 A private network that is password protected where you have ownership or line of site sight to every device on the network
 Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
 Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
 ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
 To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
 Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required