VP, Pre-Sales

Sycurio is redefining how enterprises handle payments across customer interactions. We replace fragmented, high-risk payment processes with a secure, API-driven platform that spans contact centers, digital channels, and payment systems.

Our focus is simple: to protect every transaction, in any channel, without disrupting the customer experience, while enabling scale, automation, and compliance by design.

The VP, Pre-Sales is the technical lead in the sales cycle, responsible for guiding opportunities from discovery through solution validation to close. Acting as a trusted advisor to enterprise customers and partners, this role ensures technical alignment, accelerates deal progression, and protects solution integrity.

This role is critical to:
• Driving high-quality pipeline progression
• Ensuring accurate, scalable, and standardized solution design
• Supporting a solution- and value-led sales motion

Key Responsibilities:
• Sales Execution & Deal Progression
• Own the technical qualification and solution design for assigned opportunities
• Lead High-Level Design creation and ensure completion within defined timelines
• Identify and resolve technical blockers early to maintain deal velocity
• Customer Engagement
• Act as the primary technical advisor to enterprise customers and partners
• Deliver executive-level presentations and product demonstrations
• Translate complex technical capabilities into business value and outcomes
• Build credibility across technical, operational, and executive stakeholders
• Solution Design & Documentation
• Design scalable solutions leveraging template-based architectures
• Capture and document customer requirements and use cases
• Support proposal development with clear, commercially viable designs
• Sales & Partner Enablement
• Support AEs in customer meetings, workshops, and deal strategy
• Respond to RFIs/RFPs with structured, high-quality technical input
• Train and enable channel partner Sales Engineers

Contribute to continuous improvement of demo environments and assets

Key qualifications, skills, experience:

Mandatory
• Proven experience as a Pre-Sales / Sales Engineer in enterprise SaaS environments
• Strong expertise in either:
• Contact Centre (CCaaS, telephony, IVR, CRM integrations)
• Payments / PCI-compliant systems
• Executive-level presentations and demos
• RFx responses and tender processes
• Experience designing scalable, standardized solutions
• Excellent communication skills (written and verbal)

Technical & Domain Strength
• API-based architectures
• Cloud environments (AWS preferred)
• System integrations across CCaaS, CRM, and payment ecosystems
• Ability to translate technical requirements into commercially viable solutions

Behavioral
• Structured, disciplined approach to pipeline progression
• High ownership and accountability in deal execution
• Ability to operate under pressure with multiple concurrent deals
• Collaborative mindset across Sales, Product, and Delivery teams

Desirable
• Experience with PCI DSS compliance frameworks
• Exposure to omnichannel payment solutions (voice, IVR, digital, chat)
• Experience working with channel partners and OEM models