Vocational Case Coordinator

About the role
The Vocational Coordinator is an entry-level position serving as the initial point of contact after the Intake Process is completed as it relates to Allsup Employment Services Return to Work program. Responsible for educating the beneficiary on the Ticket to Work Program, phases of the program and work incentives. Also, will make contact with beneficiaries after they have been working to determine if they need any accommodations or are having difficulty working.
What you'll do
Completes initial contact to set expectations for the program, discuss expectations of the program
Complete check-ins. Review for accommodations needed and discuss any difficulties they are having while working.
Build rapport and redirect conversation
Complete necessary forms
Provide on-going education to the beneficiary about the Social Security Administration Ticket-to-Work program, and encourages on-going participation including paystub submission
Achieves performance targets
Maintains strict confidentiality of beneficiary and Allsup information
Other duties as directed by Management
Qualifications
Bachelor’s degree or commensurate work experience is preferred
Two (2) or more years’ experience at Allsup in claims operations
Strong working knowledge of SSDI and Ticket to Work programs
Ability to learn, retain and apply information
Ability to multitask effectively in a fast paced environment
Solid critical thinking and problem solving skills to assess, analyze and determine best strategy for the beneficiary
Strong organizational skills
Excellent written/verbal communication and customer relations skills
Must be flexible, adaptive and responsive to change
Highly motivated and target driven
Benefits
Health, Dental, and Vision Insurance
401(K) Matching
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off
Paid Holidays
Flexible Spending and Health Savings Account
Tuition Reimbursement
Pet Insurance
Employee Assistance Program
DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.

Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.