Veteran Advocate Specialist

You’ll be the lifeline for our clients, the steady hand guiding them through storms of frustration and into sunny harbors of satisfaction.

About VetClaims.ai

VetClaims is a veteran-owned company dedicated to helping veterans secure the VA disability benefits they deserve. Leveraging cutting-edge AI technology and expert guidance, we simplify the VA claims process, ensuring our clients achieve the highest possible rating on their first try. Our mission is to empower veterans by providing personalized support, from connecting service-related events to medical conditions with our Nexus Insight Tool, to preparing detailed DBQ forms for their exams. At VetClaims, we’re not just filing claims; we’re advocating for the benefits our veterans have earned through their service. Join us in transforming the VA claims process and ensuring no veteran is left behind.

Description

Job Title: Veteran Advocate Specialist

Location: Remote

Type: Full-Time

At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey.

This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through.

Who You Are
• Veteran or deeply connected to the veteran community
• Comfortable in a high-volume call environment
• Empathetic, patient, and veteran-first in every interaction
• Clear communicator who can explain complex systems simply
• Organized, reliable, and detail-oriented
• Operates with integrity and accountability

Required Qualifications
• Experience in customer support, advocacy, case management, or call center roles
• Ability to manage high volumes of inbound and outbound calls
• Proficiency using CRM systems to document interactions accurately and in real time
• Strong written and verbal communication skills
• Ability to work independently in a remote setting

Preferred Qualifications
• Knowledge of VA claims or VA benefits processes
• Experience working with veterans, military families, or government systems
• Comfort using AI-powered tools or workflow platforms

The Role

This position is not sales-focused. Success is measured by clarity, trust, and veteran outcomes — not quotas or commissions.

Day-to-Day Responsibilities
• Handle a high volume of calls with professionalism, empathy, and efficiency
• Educate veterans on the VA claims process, timelines, and next steps
• Accurately document all interactions in the CRM system
• Coordinate with Intake, Operations, and Advocacy teams
• Identify veteran needs and escalate issues when appropriate
• Work daytime shifts based on geographic location

Why Join VetClaims.AI?
• Mission-driven work supporting veterans nationwide
• Fully remote role with structured daytime hours
• Technology that reduces administrative burden
• Collaborative, values-based team culture
• Career growth without sales pressure

Compensation
• $40,000-$45,000 base salary (inflation adjusted annually)
• Performance-based growth opportunities
• No sales quotas or commission requirements

Salary

$40,000 - $45,000 per year