Vendor Partnerships Coordinator (Home Services)

About Casa
We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.

About the Role
This is a hands-on role focused on building and maintaining Casa's vendor network.
You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support.
This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale.

What You'll Do
Vendor Sourcing & Recruitment
Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more

Build vendor pipelines in existing and future markets

Conduct outreach via phone, email, referrals, and local research

Identify coverage gaps and proactively recruit providers to fill them

Support vendor acquisition efforts ahead of market launches

Vendor Onboarding
Own the vendor onboarding process from first conversation through activation

Collect and verify required documentation including insurance, licenses, W9s, and agreements

Ensure vendors understand Casa's expectations and operating procedures

Improve onboarding efficiency and reduce activation time

Vendor Quality & Performance
Monitor vendor responsiveness, reliability, and service quality

Gather feedback from Concierge teams and members

Help develop vendor scorecards and performance tracking

Identify top-performing vendors and opportunities for improvement

Maintain accurate vendor records and profiles

Process Improvement
Build repeatable workflows for sourcing, onboarding, and vendor management

Create documentation and SOPs

Maintain vendor databases and operational systems

Partner with Operations leadership to improve scalability and efficiency

What We're Looking For
Experience in recruiting, vendor management, property management, marketplace operations, or a related field

Strong organizational skills and attention to detail

Comfortable making outbound calls and building relationships

Excellent written and verbal communication skills

Highly proactive and resourceful

Ability to manage multiple priorities in a fast-paced startup environment

Excited to build processes rather than simply follow them

Nice to Have
Experience working with contractors, vendors, or service providers

Experience in home services, property management, hospitality, or local marketplaces

Experience launching new markets or building operational processes

Familiarity with CRM or vendor management systems