Сustomer Support Specialist - Japanese Speaker

Responsibilities

Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone

Effectively analyse customer data to make appropriate recommendations and problem resolutions

Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution

Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business

Build rapport with clients and effectively resolve conflicts and contradictions

Contribute to team effort by accomplishing related results as needed

Commit to meeting quality standards in processing customer queries

Requirements

Basic knowledge of work with Google framework (Drive, Sheets, Docs). Experience of resolving difficult issues

Experience of communication with angry clients

Basic understanding of empathy. Understanding of customer service with ability to identify weak areas

Basic knowledge of best CS practice

Proficiency speaking and writing in Japanese and English

Strong interpersonal skills

High level of professionalism

Attention to detail and punctuality

Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)

Stable internet connection

We offer:

Working for a dynamically growing company

Trainee period

Opportunity to work remotely

12 shifts of annual leave per year

8 shifts of sick leave per year

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)