Key Responsibilities

Collaborate with clients and project teams to develop CX and UX strategies and solutions that solve customer and user problems and help achieve business objectives
Execute stakeholder interviews and design thinking workshops with business stakeholders to understand business goals and devise strategies to achieve them
Design valuable and satisfying experiences using human‑centric and agile methodologies
Collaborate with consultants, researchers, and developers to build innovative services and technologies using agile development methods and lean thinking
Conduct quantitative and qualitative research to gain insights into optimization opportunities
Collaborate with designers, researchers, consultants, developers, technology experts, and internal business leaders
Communicate, present, and collaborate with client stakeholders
Produce experience strategies, experience blueprints, customer journey maps, information architectures, UX flows, wireframes, UI designs, visual designs, and presentations
Manage review and feedback processes to support iterative production cycles
Attend and actively participate in required meetings
Create hypotheses based on analysis and map them to measurable KPIs for testing and verification

Qualifications and Skills

4+ years of UX design work experience
User‑centered design
Design thinking
UX design
UI design
Data‑driven design
Information architecture
Site mapping
Workflows
Wireframes
Prototyping
Design systems
CX frameworks
Proficiency in standard prototyping, mockup, and wireframing tools (Figma, XD, etc.)
Customer journey mapping
Service design and blueprinting
Persona and segment definition
Responsive design
Web design
Mobile application design
User research and testing
KPI definition and analysis
Visual design tools (Photoshop, Illustrator, etc.)
Agile practices

Product management
Analytics platform management
Agile certification (SAFe or equivalent)
AR / VR / 3D design
Front‑end coding
Database management
Digital marketing experience (SEO, content marketing, social media marketing, email marketing)
Design Thinking Certification (IDEO U)

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