Trainer
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
Essential Functions & Responsibilities:
- Assess training needs, determine learning gaps, recognize learning opportunities and, develop and deliver training/coaching to affect performance
- Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including Instructor-led training, workshops, job-aids, Net-meetings and E-Learning.
- Develop and deliver all in-channel training to frontline employees on product, process and performance affecting initiatives
- Develop, manage, and communicate training plans for your customer segment
- Analyze and access training needs, recognize learning opportunities and develop and deliver training to meet the requirement
- Provide post-training support, follow up and coaching to frontline employees and team members
- Represent the channel regarding training on channel impacting initiatives
- Develop “out of the box” delivery methods for continuation training, including net meetings, job aids, e-learnings, etc.
- Provide coaching to improve learning
- Complete post training evaluations to ensure that training “meets the mark”
- Apply business and industry knowledge to training solutions
- Conduct needs analyses to determine learning opportunities and performance affecting roadblocks.
- Promote an active and engaged learning environment throughout the channel
- Work closely with the QA Team to determine training requirements
- Perform other tasks that may be required by Operations and the clients
NOTE: Flexibility in work hours will be required to accommodate business needs and deadlines
Required Experience, Skills & Education:
- Background supporting an Australian account
- Customer Service and Technical Support best practices knowledge
- Proven experience in developing and delivering training
- Expert level PC skills, including MS Windows application such as Word, PowerPoint and Excel, Outlook, etc.
- Understanding of current Business processes, products, tools, technologies, and roles in the Service Desk environment is an advantage
- Technical knowledge of desktop hardware and software and data/IP products and services
- Ability to analyze system operation, application, PC and network problems.
- Experience in using and/or trouble shooting Windows 2000, XP and NT problems in desktop, server, and network areas
- Experience with UNIX/Windows servers, mainframe subsystems, Citrix and/or Active Directory environments would be considered assets.
- Working knowledge of LAN/WAN technology, TCP/IP, VPN, Cisco environments
- Ability to exercise sound judgment in decision making and flexibility in adapting to changing priorities
- Ability to apply business and industry knowledge to training decisions and solutions
- Strong written and interpersonal skills, ability to work productively with all levels of employees
- Ability to work collaboratively in a virtual team environment
- Ability to introduce and sustain innovative training techniques
- Strong organizational and presentation skills
- Strong written and interpersonal skills, ability to work productively with people of all levels
- Ability to work independently with minimal supervision and also effectively as part of a team
- Ability to perform job functions effectively under stress and pressure
- Ability to adapt quickly to new technologies and situations
- Bias for action and a proven track record of success
- Enthusiastic, focused, lateral thinking and highly motivated
- Ability to effectively prioritize and execute multiple tasks in a fast-paced environment where change is a way of life
- Ability to effectively lead and enable change
Essential Functions & Responsibilities:
- Assess training needs, determine learning gaps, recognize learning opportunities and, develop and deliver training/coaching to affect performance
- Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including Instructor-led training, workshops, job-aids, Net-meetings and E-Learning.
- Develop and deliver all in-channel training to frontline employees on product, process and performance affecting initiatives
- Develop, manage, and communicate training plans for your customer segment
- Analyze and access training needs, recognize learning opportunities and develop and deliver training to meet the requirement
- Provide post-training support, follow up and coaching to frontline employees and team members
- Represent the channel regarding training on channel impacting initiatives
- Develop “out of the box” delivery methods for continuation training, including net meetings, job aids, e-learnings, etc.
- Provide coaching to improve learning
- Complete post training evaluations to ensure that training “meets the mark”
- Apply business and industry knowledge to training solutions
- Conduct needs analyses to determine learning opportunities and performance affecting roadblocks.
- Promote an active and engaged learning environment throughout the channel
- Work closely with the QA Team to determine training requirements
- Perform other tasks that may be required by Operations and the clients
NOTE: Flexibility in work hours will be required to accommodate business needs and deadlines
Required Experience, Skills & Education:
- Background supporting an Australian account
- Customer Service and Technical Support best practices knowledge
- Proven experience in developing and delivering training
- Expert level PC skills, including MS Windows application such as Word, PowerPoint and Excel, Outlook, etc.
- Understanding of current Business processes, products, tools, technologies, and roles in the Service Desk environment is an advantage
- Technical knowledge of desktop hardware and software and data/IP products and services
- Ability to analyze system operation, application, PC and network problems.
- Experience in using and/or trouble shooting Windows 2000, XP and NT problems in desktop, server, and network areas
- Experience with UNIX/Windows servers, mainframe subsystems, Citrix and/or Active Directory environments would be considered assets.
- Working knowledge of LAN/WAN technology, TCP/IP, VPN, Cisco environments
- Ability to exercise sound judgment in decision making and flexibility in adapting to changing priorities
- Ability to apply business and industry knowledge to training decisions and solutions
- Strong written and interpersonal skills, ability to work productively with all levels of employees
- Ability to work collaboratively in a virtual team environment
- Ability to introduce and sustain innovative training techniques
- Strong organizational and presentation skills
- Strong written and interpersonal skills, ability to work productively with people of all levels
- Ability to work independently with minimal supervision and also effectively as part of a team
- Ability to perform job functions effectively under stress and pressure
- Ability to adapt quickly to new technologies and situations
- Bias for action and a proven track record of success
- Enthusiastic, focused, lateral thinking and highly motivated
- Ability to effectively prioritize and execute multiple tasks in a fast-paced environment where change is a way of life
- Ability to effectively lead and enable change