Tour Sales Advisor

• Manage the full sales cycle from initial inquiry to confirmed booking
• Qualify guest needs, including travel goals, mobility considerations, and budget
• Conduct consistent follow-up through phone and email to support conversion
• Identify opportunities to enhance each booking through appropriate add-ons

• Recommend experiences that align with guest expectations and physical requirements
• Clearly communicate trip details, inclusions, and the realities of subarctic travel
• Address questions and concerns with professionalism and sound judgment

• Manage guest and booking information within the CRM system (Peak 15)
• Interpret availability and capacity to support booking decisions
• Provide clear and detailed handovers to fulfillment to ensure a seamless guest experience

• Work closely with internal teams to align sales with operational realities
• Stay current on product offerings, pricing, and marketing messaging
• Contribute to a team environment that values respect, inclusion, and shared success

• A relationship-driven communicator who builds trust quickly and enjoys guiding people through important purchase decisions
• A persistent and self-motivated individual who stays engaged through longer sales cycles and consistent follow-up
• A highly organized multitasker who can manage a high volume of inquiries without losing attention to detail
• A thoughtful and adaptable professional who can assess guest needs, set realistic expectations, and connect with a diverse, international audience.

• Post-secondary education in business, tourism and hospitality, or an acceptable combination of education and experience
• Certified Travel Counsellor (CTC) or Certified Travel Manager (CTM), or equivalent industry designation is an asset
• 3+ years’ experience in an inside sales role using consultative techniques to convert inbound leads into confirmed bookings in the tourism industry.
• Experience in high-volume lead nurturing, including managing consistent outbound follow-up calls and emails to prospective guests to drive conversion.
• Experience with Peak 15 or other tour operator or CRM software is an asset.
• Experience providing comprehensive sales handovers to fulfillment or operations teams to ensure a seamless guest transition after the sale is closed.
• Experience maintaining and expanding guest relationships to drive repeat business, referrals, and long-term brand loyalty.
• Effective written and verbal communication skills in English; proficiency in additional languages is an asset
• A valid passport and the ability to travel internationally is required.

• This position is based in Winnipeg, Manitoba at Frontiers North’s corporate office
• A hybrid remote work arrangement may be available for Winnipeg-based employees in accordance with company policy
• While Winnipeg-based employment is preferred, remote work from elsewhere in Canada may be considered, provided the individual is available to travel to Winnipeg and Churchill several times a year

• The base salary for this role is $54,000 to $66,000 for candidates based in Winnipeg, Manitoba, with adjustments for candidates located outside the province based on market conditions.
• In addition to base salary, this role offers a performance-based incentive program with earning potential of 20% to 23%. Incentives are driven by a combination of individual results, sales target achievement, and overall company performance, rewarding both personal contribution and team success.

• Be part of a purpose-driven organization committed to sustainability and responsible tourism
• Work with a collaborative team that values respect, inclusion, and shared success
• Play a key role in connecting guests from around the world to one of Canada’s most unique destinations

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