**Temporary Outbound Customer Care Specialist – Join arenaflex in Accelerating Progress Against Cardiovascular Disease**

At arenaflex, we're driven by a singular mission: to be a relentless force for a world of longer, healthier lives. For over 98 years, we've been at the forefront of cardiovascular and brain health, cutting cardiovascular disease deaths in half and inspiring a movement that's changing lives. Now, we're looking for passionate individuals like you to join our team as a Temporary Outbound Customer Care Specialist.

• *About arenaflex**

arenaflex is more than a company – it's a movement. Our commitment to work-life harmonization and core values empowers our employees to thrive both personally and professionally. With a culture that embodies our mission, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Join us, and discover why #TheAHALife is more than just a company culture – it's a way of life.

• *Job Summary**

As a Temporary Outbound Customer Care Specialist, you'll play a critical role in supporting our volunteers and donors through routine outbound calls, education, and relationship-building. With a focus on customer satisfaction and a passion for helping others, you'll be the face of arenaflex, ensuring that our community feels valued and supported. If you're a motivated and empathetic individual with excellent communication skills, we want to hear from you.

• *Responsibilities**

• Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls to ensure customer satisfaction and build trust.
• Utilize multiple software programs for tracking contact information and interactions, ensuring seamless communication and data management.

• *Qualifications**

• High school diploma or equivalent required; relevant work experience and customer interaction skills preferred.
• 0-2 years of minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills, with the ability to multitask and navigate multiple software programs simultaneously.
• Must be able to work Monday – Friday, 8:30am – 5:00pm CT.

• *Compensation & Benefits**

• Salary: $16.50/Hour
• Comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
• Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level, and 12 paid holidays off each year.
• Access to HeartU, our award-winning corporate university, with over 100,000 resources designed to meet your needs and busy schedule.
• Tuition Assistance program, providing financial support for education and career development.
• Employee Assistance Program, Employee Wellness Program, and Telemedicine, ensuring your well-being and support throughout your journey with arenaflex.

• *Why Join arenaflex?**

• Be part of a movement that's changing lives and accelerating progress against cardiovascular disease.
• Work with a talented team of passionate individuals who share your commitment to making a difference.
• Enjoy a comprehensive benefits package and competitive compensation.
• Develop your skills and career through our robust training and development programs.
• Contribute to a workplace that values diversity, equity, and inclusion, and is committed to creating a culture of belonging.

• *How to Apply**

If you're a motivated and empathetic individual with a passion for helping others, we want to hear from you. Apply now to join our team as a Temporary Outbound Customer Care Specialist and be part of a movement that's changing lives.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records. We are committed to creating a workplace that values diversity, equity, and inclusion, and is dedicated to creating a culture of belonging.