Technical Support Engineer - New College Graduate

Cohesity is a leader in AI-powered data security and management. They are seeking a Technical Support Engineer to provide timely resolution to technical issues for customers, collaborate with engineering and account management teams, and assist in developing self-service solutions.

Responsibilities

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article

Skills

• Degree in Information Systems and Compute Science course work graduating in 2026
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches
• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python

Benefits

• Health and wellness benefits
• Vacation
• Paid holidays and refresh days
• 401(k) retirement plan
• Life and disability insurance coverages
• Other benefits the Company may offer from time to time

Company Overview