Technical Support Engineer

iManage is dedicated to Making Knowledge Work™. As a Technical Support Engineer, you will analyze and resolve complex software issues while collaborating with internal teams and clients to ensure success.

Responsibilities

• Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
• Developing and maintaining a deep technical knowledge of our iManage product suite
• Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
• Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
• Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
• Proactively assisting customers and internal teams to avoid or reduce problem occurrence

Skills

• A Bachelor's degree in Computer Science or Information Technology
• An advanced Knowledge of mobile connectivity solutions including Apple iOS application
• The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
• A working knowledge of SQL database technologies
• Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
• MCSE, MCP or MCSA certification

Benefits

• Comprehensive Health/Vision/Dental/Life Insurance
• 401k Retirement Savings Plan with a company match up to 4%
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
• Flexible time off policy to take the time off that I need
• Multiple company wellness days each year to prioritize mental health and well-being
• Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources

Company Overview

Company H1B Sponsorship