Technical Program Manager, Embedded Finance (APAC)

About Reap
Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.
Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.
Backed by leading investors including Acorn Pacific, Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.
Why Reap?
The Technical Program Manager for Reap's Embedded Finance team is a hybrid execution and client-facing role — responsible for driving delivery across Reap's card programme management infrastructure while working end-to-end with clients to ensure their programmes are successfully onboarded, configured, and running smoothly.
You are the connective tissue between engineering, compliance, solutions architecture, and clients — keeping internal workstreams moving while being the technical point of contact clients can rely on throughout their journey with Reap. You will be expected to go deep on how things are built, work shoulder-to-shoulder with engineers, and bring the same technical rigour to client conversations as you do to internal delivery.
What You’ll Do
Programme Delivery & Execution
Own end-to-end delivery across Embedded Finance workstreams — writing specs, scoping tickets, managing dependencies, tracking progress, and driving workstreams to completion

Maintain a clear, up-to-date view of what is in flight, what is blocked, and what is at risk; surface issues early and resolve them fast

Coordinate cross-functional meetings and keep engineering, compliance, and ops stakeholders aligned on priorities and timelines

Translate ambiguous requirements — from both internal teams and clients — into well-defined, well-sequenced work

Client Programme Management
Serve as a point of contact for clients throughout their programme lifecycle — from onboarding and integration through to go-live and steady-state operations

Work directly with clients to understand their technical requirements, translate them into internal product and engineering work, and manage their expectations on timelines and scope

Own the client onboarding journey end-to-end — coordinating across solutions architecture, compliance, engineering, and ops to ensure programmes launch on time and to spec

Proactively identify and resolve client-side blockers; know when to escalate and when to just fix it

Maintain clear, professional written communication with clients — your updates are timely, technically accurate, and never require a follow-up to understand

Technical Coordination
Work closely with product managers and engineers to understand technical constraints, validate feasibility, and make scoping trade-offs without needing to escalate every decision

Own the coordination layer for complex, multi-team workstreams — mapping dependencies across different product modules, compliance, and external processor integrations

Review technical designs and API specs with enough depth to ask the right questions, spot gaps, and push back where needed

AI-Augmented Ways of Working
Actively use AI tooling to accelerate your own output — spec writing, ticket creation, client communication, documentation, and cross-functional coordination

Help embed AI-native practices across the Embedded Finance team; you raise the floor for everyone around you, not just yourself

Identify and prototype AI-assisted workflows that reduce manual overhead in programme delivery, client onboarding, and internal coordination

What We’re Looking For
4+ years of experience in technical programme management, technical product management, solutions engineering, or a closely related client-facing technical role in a fintech or infrastructure company

Strong technical background — you have worked closely enough with engineering teams that you understand how software systems are designed, built, and integrated

Experience working directly with clients or partners in a technical capacity — you're comfortable in client calls, can handle difficult conversations, and know how to manage expectations

Familiarity with payments or cards infrastructure is an advantage; technical credibility and execution rigour are non-negotiable

Experience managing multi-team, multi-dependency programmes with moving parts across engineering, compliance, and client operations

A genuine AI power user — you have a current, active practice of using AI tools to do your job faster and better; you can show your work

Strong written communication — your specs, client updates, and internal docs are clear, complete, and don't require a follow-up meeting to understand

Technical Capabilities
Must-Have
Ability to read, interpret, and discuss technical specifications with both engineers and clients

Comfort reading system architecture diagrams, data models, and integration maps — you can reason about how systems fit together and explain it simply to clients

Active, demonstrated use of AI tooling (Claude, Cursor, or equivalent) as a core part of your daily workflow — not occasional, not experimental

Bonus
Experience with SQL or equivalent for data validation, investigation, and instrumentation

Direct experience with card processors (Thredd, Paymentology, Marqeta, or equivalent)

Exposure to web3 payment rails — crypto-funded cards, stablecoin settlement, or blockchain-based payment infrastructure

Experience building or prototyping AI-assisted internal tooling

Desired Attributes
Execution-obsessed — you measure yourself by what ships, not what gets discussed; you find ways to make progress even when the path isn't fully clear

Client-first without being client-captured — you advocate hard for clients internally but know when a request is out of scope and how to say so professionally

Technically confident — you earn trust with both engineers and clients by being precise and prepared

Organised under complexity — you can manage multiple client programmes and internal workstreams simultaneously without dropping balls

Low ego, high ownership — you do what needs to be done, follow through without being chased, and escalate early when things are stuck

AI-native, not AI-curious — you've moved past wondering what AI can do and are actively building your own workflows, prompts, and systems around it

Why You'll Love it Here
A high-impact role in a rapidly growing fintech company.

Flexible hybrid/remote work environment with a global, collaborative team.

Insurance coverage after probation.

Reap Card stipend.

Use of AI tools at work — and the space to learn, experiment, and grow with them.

A culture of innovation, inclusion, and continuous learning.

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