Technical Product Manager, Specialist

About the position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Responsibilities
• Drives technical product management activities for multiple technical products, or one strategic technical product. Participates in the design and continuous improvement of the technical solution.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
• Coaches technical product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new technical products. Defines and analyzes technical markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in the team’s engineering practices in development, continuous integration, and automated deployment.
• Participates in special projects and performs other duties as assigned.

Requirements
• Undergraduate degree or equivalent combination of training and experience required.
• Minimum of five years related work experience.

Nice-to-haves
• Graduate degree preferred.
• Two years of leading large cross-functional teams on major organizational projects preferred.