Technical Documentation Lead

Essential Job Functions:

Runbook Development and Governance

Define the structure and standards for operational runbooks across XTIUM

Develop and maintain runbooks covering key operational workflows

Ensure documentation reflects actual operational practices used by delivery teams

Cross-Team Collaboration

Work with technical teams including NOC, SOC, Engineering, and Service Delivery Managers to gather

operational knowledge

Translate technical procedures into clear, structured documentation

Knowledge Base Management

Maintain a centralized knowledge base for operational documentation

Ensure documentation is organized, searchable, and accessible to relevant teams

Runbook Lifecycle Management

Establish version control and documentation review processes

Ensure runbooks remain current as products and services evolve

Quality and Standardization

Implement consistent documentation standards across product areas

Review documentation prepared by the Runbook Specialist to ensure clarity and completeness

What Qualifies You

Bachelors degree in information technology, Computer Science, or related field (or equivalent experience)

4–7 years of experience in IT operations, technical documentation, or managed services environments

Experience documenting operational procedures, SOPs, or technical workflows

Strong written communication and organizational skills

Ability to work with technical teams to capture operational knowledge

Preferred Qualifications

Experience working within managed services or cloud infrastructure environments

Familiarity with ITIL service management concepts

Experience maintaining knowledge bases or documentation systems

Key Competencies

Strong documentation and organizational skills

Ability to translate technical processes into clear instructions

Cross-functional collaboration

Attention to detail

Process improvement mindset