Technical Customer Support Specialist

Avery Dennison Corporation is a global materials science and digital identification solutions company. They are seeking a Technical Customer Support Specialist to provide first-line technical support, resolving software and hardware inquiries and ensuring customer satisfaction through effective problem-solving and service management.

Responsibilities

• Diagnose and resolve first-level technical issues for software and hardware applications
• Guide customers through step-by-step problem-solving processes
• Ensure end-to-end resolution by following up and confirming customer satisfaction
• Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams
• Maintain data integrity within customer records and internal documentation
• Contribute to the internal Knowledge Base to improve team efficiency
• Identify and recommend procedural modifications to enhance the support experience
• Stay current on evolving product lines, support procedures, and industry trends

Skills

• Advanced troubleshooting and the ability to multitask across various support portals
• Exceptional client-facing skills with the ability to translate technical concepts for users
• Fluency in English is required
• Initial shift is 9:00 AM – 6:00 PM PST
• Proficiency in French, German, or Spanish is a significant plus
• Background in Retail or Quick Service Restaurants (QSR) is a plus

Benefits

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

Company Overview

Company H1B Sponsorship