Team Lead, Specialty Pharmacy Intake

Company
Lumicera
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 7pm CT
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
Hiring Manager : Full Name: First Last
Danielle Crawford
Overview

Due to growth, we are adding a Intake Specialist Team Lead to our team.

Under direction from the Supervisor or Assoc. Manager, Patient Support Services and pharmacists in the Specialty Pharmacy, the Intake Specialist Team Lead is primarily responsible for prescription data entry into the pharmacy dispensing software and insurance investigations. The position also assists in incoming/outbound phone calls with prescribers and patients. Additionally, the Intake Specialist Team Lead will provide guidance and corrective action to applicable pharmacy staff. The Team Lead may be responsible for obtaining and verifying patient information including demographics, allergies, medication history, comorbidities, and payer information. This individual may be assigned to additional projects and responsibilities outside of regular pharmacy duties and will help to mentor and train new and existing Lumicera employees. This position will function with and assist staff in any other area in the facility as needed.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

Answering inbound calls from patients and doctor’s offices

Managing the incoming and patient queues

Maintaining a working knowledge of manufacturer copay programs and enrolling patients as needed in those programs

Completing insurance benefits investigations for Lumicera patients

Ability to assign and delegate tasks to other intake team members as instructed by Supervisor

Assists in mentoring and training new and existing Lumicera employees

Provides corrective action and training as needed

Other duties as assigned

Qualifications

What our team expects from you?

High school diploma or GED required

College strongly preferred

National CPhT and/or registration/licensure required per employee’s residing state’s requirements

Minimum two years pharmacy support experience or equivalent work experience and knowledge preferred

Preferred understanding of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices

At least 2 years’ experience and demonstration of proficiency in position at Lumicera or equivalent preferred

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5% - No vesting requirement

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Professional Membership assistance

Referral Bonus Program – up to $750!

#LI-Remote

Pay Range
USD $21.05 - USD $25.06 /Hr.