System Engineer - Amazon Connect - Remote

This a Full Remote job, the offer is available from: United States

Job Title : System Engineer - Amazon Connect

Location : Remote

Position Type : Contract

US Citizen, Green Card, TN, GC EAD and H4 EAD only No Third-party agencies corp to corp.

Job Description:

System Engineer Specific Competencies for Role

• Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.:

o Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.

o Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes

o Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff

• Strong Working knowledge of AWS

o AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.

• Agile Methodology

o Strong understanding of scrum practices, including writing user stories, prioritization, refinement, and other ceremonies

o Experience with issues and project tools such as JIRA and Confluence

• Production Support

o Tier 1 and Tier 2 management and monitoring of all installed systems and infrastructure with tools such as CloudWatch, pertinent to specified role (e.g. concurrent volume, API errors, service limits, Lambda invocations, etc.)

o Troubleshooting experience to find root cause of issues and suggesting solutions to fix the problem

o Experience being on an on-call rotation utilizing tools such as PagerDuty

• Systems Design and Consult:

o Begin to deepen comprehension of underlying infrastructure components relative to CCaaS performance and logical contact flow design

o Begin training and comprehension of dependencies on contact flows such as Lambda, Lex, and other downstream services

• Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades

o Begins to develop in staying current on new core and app infrastructure technologies that impact contact flow design

o Begins to develop in staying current on new CCaaS releases, pointing out updates and understanding on how these could impact or benefit user and/or application

This offer from "Georgia IT, Inc." has been enriched by Jobgether.com and got a 82% flex score.