Supervisor, HR Service Center (WMHS)
Posted 2026-05-05Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.
I. Job Summary
Supervise operations of a centralized function that provides HR services in a service center or shared services environment. Will maintain supervisory responsibility along a single service line that will include one of the following: Tier I People Support, Leave Administration, Talent Acquisition Administration and Onboarding, and Sales Compensation Administration.
II. Essential Duties and Responsibilities
- Evaluates and anticipates work volume and assign/distributes work among the staff accordingly.
- Serves as an escalation point for difficult cases and service complaints that cannot be resolved by a team member.
- Coaches, trains and motivates staff to maximize their potential and performance.
- Interprets and communicates direction and goals for department.
- Sets achievable goals that are linked to the objectives of the organization.
- Adheres to all internal WM policy and external laws/regulations as related to Employee Records Administration.
- Assists with internal and external audit procedures and protocols.
- Maintains a comprehensive understanding of the cross functional processes within the HR organization.
- Oversee and direct the people services team to ensure that employee cases are handled accurately and effectively.
- Participates in project teams responsible for organizational and process reengineering to improve business efficiencies and reduce cost.
- Build and maintain cross functional relationships that improves collaboration and key decision making that aids in the delivery of a world class employee experience.
III. Qualifications- Must live and work in the US.
A. Required Qualifications
- Bachelor's Degree or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 5 years of related work experience
B. Preferred Qualifications
- SHRM Certified Professional (SHRM-CP) SHRM Certified Professional (SHRM-CP)
- Professional in Human Resources (PHR) PHR Certification
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
The expected base pay range for this position across the U.S. is $87,000 to $110,900. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
About Company
We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
Company
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.