Strategic Programs Lead (User Communications, Advocacy & Escalations)
Posted 2026-05-06
Remote, USA
Full-time
Immediate Start
- Requirements
- If you’re the type of person who enjoys working on high impact projects on a global scale, running programs from end to end, and advocating for users – you’ll love this role,
- Note: We do not require prior experience in Risk or Compliance to be considered for this role,
- 6+ years in working in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing scale,
- Strong content writing skills (emails, presentations) and strong public speaking skills (trainings, roadshows, senior leadership discussions),
- Strong cross-functional leadership with experience aligning Product, PMM, TPM, GTM and Operations teams toward shared goals,
- Experience working with customers directly and experience preparing for and leading customer conversations,
- Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders,
- (Desirable) Direct experience working with customers is a plus,
- (Desirable) Direct experience external communications is a plus,
- (Desirable) Experience designing enablement programs including webinars, field training, and reference guides,
- (Desirable) Prior tech experience is a plus,
- At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description
- What the job involves
- The Risk Operations Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams,
- Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment,
- More specifically, our team focuses on Program Management, Communications, User Escalations, User Advocacy, and GTM Engagement,
- As an enablement function, we work with many stakeholders including Operations, Product, Eng, GTM, and others,
- The Strategic Programs Lead, Communications, Advocacy, and Escalations sits within the Risk Operations Enablement team and serves as a key driver of Stripe’s readiness and execution for large-scale risk and regulatory initiatives,
- You will be expected to help define milestones and how to communicate those milestones to our users from end-to-end program management to tactical email content reviews,
- Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users,
- Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps,
- Conduct retrospectives and synthesize learnings to continuously raise the bar on execution,
- Define internal team and external user engagement strategy across our global roadmap,
- Align on key moments and milestones and how we will communicate them,
- Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand,
- Partner and closely across Product, PMM, Content, TPM, and Ops teams on final messaging,
- Work with senior leadership to ensure sign offs,
- Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution,
- Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards,
- Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality,
- Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders,
- Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting