Ssr Content Designer

Summary

The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences. This semi-senior role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist.

You will write and ship onboarding content across platforms such as ServiceNow and Workday, ensure consistency and usability across user touchpoints, and support early-stage AI experiences by testing and refining content outputs.

Responsibilities

Write and maintain UI microcopy including labels, tooltips, errors, and confirmations

Create emails, notifications, and other lifecycle communications

Draft task flows and onboarding steps that guide users through product experiences

Ship content quickly and iterate based on user feedback and product signals

Apply established content frameworks, guidelines, and patterns consistently

Identify and resolve gaps, inconsistencies, and edge cases in content

Partner closely with the AI Content Strategist, Product Designers, and Product Managers

Document reusable content approaches and contribute to lightweight style guides

Test and refine AI-generated content outputs and flag issues related to tone or clarity

Contribute example content for AI training and prompting

Requirements

3+ years in UX writing or content design with a product focus

Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages

Demonstrated experience writing microcopy, onboarding flows, and notifications/emails

Strong writing speed and adaptability in fast-moving environments

Experience working within established content frameworks and guidelines

Nice to Have

Exposure to AI products or prompt-based content

Experience with onboarding or lifecycle journeys

Familiarity with ServiceNow or Workday

Engagement & Logistics

Engagement Length: 12+ months.

Time Zone: 8 AM to 5 PM - CT / flexible

Overtime Required: No

Equipment: BYOD (Bring Your Own Device)

Holidays Calendar : Client Holidays (USA – Mandatory)

Selection Process

Meeting with Resilient Co. team.

First technical interview (30 mins)

Client interview - Meet & Greet

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