Sr. Manager, Human Resources (Global Tech)

We are looking for a commercially minded Senior Manager, Human Resources to join Foundever’s global HR team, supporting senior leadership across Technology, Digital & AI, and Growth functions.

Reporting to the HR Director, this role will operate as a strategic partner to global executives, while also
playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model,
leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.)
and shared services to drive impact.

This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and
strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring
effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.

Job Responsibilities

Strategic Business Partnering & Transformation

Partner closely with senior leaders (CIO, Chief Digital & AI Officer, Chief Growth Officer leadership teams)
to execute functional strategies through a people lens

Support transformation initiatives globally

Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce
needs

Act as a trusted advisor on people topics, balancing commercial outcomes with employee impact.

Organizational Design & Workforce Planning

Implement organizational design initiatives, including structures, roles, spans & layers, and accountability
models. Execute structural changes end-to-end

Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business
priorities and financial plans

Identify capability and alignment gaps across workforce planning, organizational design and talent
strategy

Talent Acquisition & Onboarding

Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles

Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring
decisions

Lead onboarding and assimilation for all new hires within assigned functions

Learning & Development

Execute talent management processes across assigned functions, including performance management,
talent reviews, and succession planning

Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities
(especially in digital, AI, and commercial domains)

Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong
adoption and measurable impact

Coach and support senior leaders to enhance leadership effectiveness and team performance

Culture & Talent Engagement

Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)

Translate engagement insights into targeted action plans that improve retention, performance, and
employee experience

Embed Foundever’s culture through leadership behaviors and team practices

Support leaders in navigating ambiguity and leading through change in a global environment

Total Rewards & Employee Relations

Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent
outcomes

Advise leaders on pay, performance, and retention decisions using market and internal insights

Partner with Employee Relations, Legal, and regional HR teams on employee relations matters,
restructuring, and compliance

Manage compliant lifecycle events and offboarding

Data-Driven Decision Making

Leverage HR data, dashboards, and people insights to inform decision-making and influence business
leaders

Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive
continuous improvement

Operating Model

Work as part of a global HRBP team, aligned to corporate and functional leadership

Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and
Shared Service Centers (SSC)

Act as an integrator, ensuring global frameworks are effectively translated into business impact

Skills and Qualifications

10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role
supporting senior-level stakeholders, in a global, matrixed organization

Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field

Master's degree or MBA with an HR/OD focus preferred

Strong track record supporting technology, digital, or commercial functions

Demonstrated experience in organizational design, transformation, and workforce planning

Experience operating within a COE / shared services HR model

Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors
preferred)

Excellent communication skills in English, with the ability to influence and partner with senior
stakeholders globally

Proven ability to work and adapt effectively across multiple time zones and cultures in a global
organization

The ability to translate strategy into execution

Credible and confident senior stakeholder management and influencing skills

Strong command of performance, talent review, succession, and leadership development processes

Strong analytical and data-driven decision-making capability

Ability to balance hands-on delivery with strategic partnering

High levels of commercial acumen and business insight

Resilient, adaptable, and comfortable operating in ambiguity and change

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.