Job Title

Specialist - Renewals

Job Scope

The Specialist - Renewals is accountable for establishing sound relationships with existing partners ensuring timely follow ups and handling the renewal process prior to expiration. S/He maintains an updated database at all times and works towards effective relationships with internal departments.

Main Duties and Responsibilities

• Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts


• Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly


• Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates


• Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly


• Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager


• Review terms and conditions, make any necessary changes/modifications requested by the customer and streamline contract issues and the overall customer renewal experience


• Prepare and submit periodic reports, analysis and key metrics


• Maintain an accurate rolling of 120 days renewal forecast


• Update and maintain the customer database at all times


• Establish and maintain effective working relationships with internal departments.

Position Requirements

Education

Bachelor’s degree in Business Administration or any other related field.

Experience

Must have at least 4 years of relevant experience in Renewals of contracts for Sofwtare Solutions.

French speaking language skills will be a plus. 

#LI-DNI