Specialist, Developer Refunds - (26-PO-804000-049)

DC Water provides essential water, wastewater, and stormwater services to over 700,000 residents and millions of visitors in the District of Columbia. They are seeking a Specialist, Developer Refunds who will review, process, and reconcile refund requests related to developer accounts, ensuring compliance and accuracy while maintaining a high level of customer service.

Responsibilities

• Review developer refund requests for completeness, accuracy, and eligibility in accordance with established policies and procedures
• Verify payment history, account balances, and supporting documentation through financial and permit management systems (e.g., SAP, PIMS)
• Collaborate with the Finance Department to initiate refund transactions, ensuring appropriate approvals and documentation are in place
• Maintain detailed tracking logs of all refund requests, approvals, and disbursements
• Communicate with developers, contractors, and internal departments to resolve discrepancies or obtain missing information
• Reconcile refund activity with accounting reports and identify any outstanding or pending items for follow-up
• Prepare refund summaries, reports, and metrics for management review
• Assist with audits and ensure that all financial records are accurate and compliant with organizational standards
• Analyze and reconcile developer account activity to determine refund eligibility and accurate refund amounts
• Recommend process improvements to enhance efficiency, accuracy, and transparency in refund management
• Support Permit Operations staff with inquiries related to developer billing, credit balances, or account adjustments
• Assist with creating developer accounts and processing payments in coordination with Finance and Permit Operation

Skills

• One (1) to three (3) years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment
• Bachelor's degree in Accounting, Finance, Business Administration, or a Business-related field or the equivalent combination of education and experience, consisting of a high school diploma or General Educational Development (GED) certificate and 5 to 7 years of experience in financial processing, accounts receivable/payable, or customer service within a government, construction, or utilities environment
• Demonstrated planning, and organizational skills
• Experience with SAP, Oracle, or similar financial systems
• Must have advanced proficiency in various software packages including Outlook, PowerPoint, Excel, and Word, MS Teams, and SharePoint
• English

Company Overview